Location
London, UK - Hybrid working with the flexibility to work from home up to two days per week. Candidates must be based in the UK within a commutable distance to Heathrow.

Hours
Full Time - Standard working hours with flexibility to support operational needs.

Salary
Competitive salary with performance-based annual bonuses and longer-term Share in Success Bonus plans.

About the Role
Are you ready to make an impact on the journeys of millions? Heathrow is seeking a Senior Category Manager (Security and Passenger Services) to lead procurement strategy across key passenger-facing services, driving commercial value and strategic supplier partnerships. This is a unique opportunity to help deliver world-class passenger experiences at one of the world's busiest and most iconic airports.
Working within our Procurement team, you will lead strategic sourcing, category management, and supplier partnerships across a diverse portfolio of passenger services, ensuring the delivery of exceptional operational, commercial, and customer outcomes. You will partner with senior stakeholders, suppliers, and cross-functional teams to develop and implement procurement strategies that support Heathrow's operational objectives, strengthen supplier performance, and deliver sustainable business value.
Success in this role will be measured by your ability to build trusted stakeholder relationships, lead complex commercial initiatives, and apply market insight and procurement expertise to enhance performance across a critical passenger services portfolio. We are looking for a proactive and strategic thinker who can anticipate future business needs, identify opportunities for improvement, and lead collaboratively across diverse stakeholder groups.
Heathrow offers an inspiring work environment where you will be supported to learn, encouraged to be yourself, and backed to achieve more than you might have imagined. Join us on our journey to welcome millions more passengers while ensuring aviation continues to be a force for good by leading global efforts in sustainability.

About Heathrow
Heathrow is the world’s most iconic airport, known for its scale, innovation, and diverse culture. Working here means being part of a team that values inclusivity, sustainability, and continuous development. We offer competitive benefits including generous annual leave, market-leading pensions, private health insurance, family-friendly policies, and a wide range of wellbeing tools. Our hybrid working approach supports a healthy work-life balance while ensuring operational excellence.

Experience
Proven experience in strategic sourcing, category management, and supplier relationship management within a complex, high-profile operational environment. Demonstrable success in leading commercial initiatives and delivering value across passenger-facing services or similar sectors.

About you
A proactive and strategic thinker with strong interpersonal and influencing skills. Able to build effective relationships across functions and with senior stakeholders. Collaborative leader who can anticipate future business needs and drive continuous improvement. Passionate about delivering exceptional customer and commercial outcomes while supporting sustainability goals.

Qualifications
Relevant professional qualifications in procurement, supply chain, or related disciplines are desirable. Strong commercial acumen and market insight essential. Commitment to ongoing personal and professional development.