Location
Morden Civic Centre

Hours
Full Time

Salary
£51,138 - £55,323 per annum

About the Role
There couldn’t be a more exciting time to work at Merton Council. We are a borough on the rise, led by a fresh and ambitious new leadership, and armed with some of the boldest transformation plans in London. Merton encompasses the towns of Colliers Wood, Mitcham, Morden and Wimbledon, and is home to a vibrant, growing population of more than 220,000. We are proud custodians of some of the best sporting heritage in the world. Merton’s connectivity is unbeatable in south London. We are at the start of both the Northern and District Tube lines, which offer direct access into central London in just 20 minutes. We have a brand-new blueprint for the future that will see us unlock the full potential of our borough and build a better Merton together, putting the needs of our residents at the heart of everything we do. The Senior Delivery Unit Officer will work as part of a small team who will connect service areas that need support directly to the Chief Executive and Leader. You will work alongside Merton staff building on the strength and skills across the organisation for future delivery. You will provide insight into the challenges to service delivery, collaborate with service areas to form plans for rapid improvement, then stand alongside these services to support them in delivering the improvements. You will take an evidence-led approach, putting qualitative and quantitative data together to get to the heart of why service delivery needs to improve, and present the data to the Chief Executive and Leader of the Council regularly to demonstrate progress on agreed improvement work.

Experience
Experience in service delivery improvement, project management or a related field is essential. Proven ability to analyse complex data and develop actionable insights is highly desirable.

About you
You are a proactive and collaborative professional with strong communication skills. You are able to work effectively with senior leaders and across multiple teams to drive change. You have a passion for public service and a commitment to delivering high-quality outcomes for residents.

Qualifications
Relevant qualifications in management, public administration, or related disciplines are preferred but not mandatory. Demonstrable experience and skills will be considered.