Location
5 Pancras Square, London Borough of Camden

Hours
36 hours per week, Full Time

Salary
£38,923 - £43,749 per annum

Contract Type
Permanent (2 positions available)

About the Role
You will play a key role in ensuring Camden residents experiencing financial hardship receive the right combination of financial support and advice to improve their circumstances. Alongside assessing Housing Payments and complex Crisis Payment applications, you will provide expert guidance to Grant Assessors, manage a small team, and contribute to the development of a new approach that brings together discretionary grants, advice and wider interventions.
You will help ensure support is delivered accurately and efficiently, use your expertise to guide decision-making on complex cases, and work with colleagues to identify opportunities to improve systems and processes, outcomes for residents, and build long-term financial resilience.

Experience
Proven experience in welfare benefits, debt, or other financial support roles, with a strong track record of supporting people in financial hardship. Experience in managing or coaching colleagues is desirable.

About you
Passionate about helping residents improve their financial circumstances and committed to delivering financial support linked with advice. Strong knowledge of welfare benefits and discretionary support schemes. Excellent analytical and numeracy skills with the confidence to make and support complex decisions while communicating with empathy and professionalism. Ability to thrive in a fast-paced environment, balancing competing priorities with a strong focus on resident outcomes. Willingness to support and coach colleagues to drive high performance across the team.

Qualifications
Not explicitly stated, but relevant experience and skills in financial support, welfare benefits, or related fields are essential.