Location
London

Hours
Full Time

Salary
£54,320

About the Role
Guy’s and St Thomas’ NHS Foundation Trust (GSTT) is expanding its Infrastructure Team, offering a fantastic opportunity for IT professionals looking to further develop their technical expertise in a dynamic and supportive environment. This role is ideal for someone with a foundation in IT who’s ready to build on their experience and deepen their skills across key infrastructure areas such as Wintel, Azure, Backup technologies, and broader server infrastructure. You’ll be exposed to a wide range of systems and projects, with the chance to take on meaningful responsibilities and grow your technical capabilities. Join a collaborative team that values innovation, continuous learning, and making a tangible impact on healthcare delivery. If you're ready to take the next step in your IT infrastructure career, we’d love to hear from you.

Main Duties and Responsibilities
Support and Maintenance of Infrastructure Services
Provide day-to-day support for existing infrastructure solutions across the Trust. Act as a key contact for managing and maintaining our enterprise backup solution, ensuring data integrity and availability.
Data Centre Operations
Serve as the primary liaison for our two data centre sites, coordinating access and activities with third-party vendors and internal teams. Oversee physical infrastructure tasks such as hardware installations, cabling, and environmental monitoring.
Incident and Request Management
Respond to and resolve BAU tickets and service requests in line with ITIL best practices. Monitor and manage daily system health reports, escalating issues where necessary to ensure service continuity.
Project Involvement
Contribute to the delivery of IT infrastructure projects, including system upgrades, platform migrations, and new service implementations. Collaborate with project teams to ensure infrastructure components are delivered on time and to specification.
Platform Modernization
Support ongoing efforts to modernize the Trust’s server and infrastructure estate, including the adoption of cloud technologies and automation tools. Participate in the evaluation and deployment of new technologies to improve performance, scalability, and resilience.

Working for our Organisation
Joining our hospital means becoming part of a dedicated and dynamic team that thrives in a fast-paced, yet deeply rewarding environment. As an IT Infrastructure Engineer, you'll be at the heart of a collaborative culture where departments work closely together to overcome challenges and deliver outstanding care through robust and innovative technology solutions. Every day brings new opportunities to learn and grow, with the support of experienced colleagues and access to continuous professional development. Whether you're resolving critical issues or implementing new systems, your work will have a direct impact on patient care and staff efficiency. We pride ourselves on fostering a workplace where teamwork, resilience, and a shared sense of purpose drive everything we do. If you're looking for a role where your skills make a real difference and where you're encouraged to develop and thrive, we’d love to hear from you.

Experience
Significant experience as an Infrastructure Engineer in a large highly complex organisation. Experience in the management of commercial enterprise systems that are hosted on the server platform. Significant experience of interpreting business requirements and considering the impact on IT services. Demonstrable experience of working and managing others to plans and timescales. Demonstrable experience of producing qualitative work in very aggressive timescales. Demonstrated experience in building strong relationships with business partners and multi-discipline project delivery teams. Previous line management experience. Proven experience of working within an organisation with full adherence to the ITIL Framework, with a focus on Incident, Problem, and Change Management. Proven experience in working in conjunction with IT Managed Services.

About You
Enthusiasm, commitment, self-motivation and a willingness to work in a flexible manner. Excellent written and verbal communication skills – can explain complex requirements in a clear and concise manner. Understanding of the ITIL Framework. Exposure to Service Management Systems. Able to work autonomously, prioritise workloads and resource them in response to changing demands. Server hardware fundamentals.

Qualifications
Educated to degree level or equivalent relevant technical experience. Expert knowledge, skills and appropriate certification within the Server field. ITIL Foundation qualification.