Location
Selfridges, London

Hours
Full Time

Salary
Competitive salary, commensurate with experience

About the Role
The Senior Sales Manager is a true ambassador of Kurt Geiger, responsible for leading, coaching, and building strong client relationships within the Ladies division at Selfridges London. This role requires motivating teams to exceed sales targets while ensuring the highest level of customer service and experience. You will oversee managers closely, fostering a customer-centric culture and maintaining excellent relationships with the Host Store and other concessions. You will take ownership of brand performance, staff scheduling, and operational standards to drive commercial success and deliver an exceptional client experience aligned with the company’s values of inclusivity, creativity, and kindness.

Experience
- Proven track record of delivering budgeted sales and meeting KPIs including sales targets, mystery shopper scores, productivity, retention, and labour turnover.
- Experience in creating and maintaining strong client relationships and a customer-centric culture.
- Skilled in staff recruitment, training, coaching, and development.
- Strong operational knowledge including store standards, hygiene, opening and closing procedures, and stockroom management.
- Ability to analyse brand performance and make informed commercial decisions.

About You
- A natural leader with excellent communication and interpersonal skills.
- Motivated to create a positive, inclusive, and collaborative working environment.
- Proactive and takes initiative to improve business performance.
- Able to manage KPIs effectively and lead performance reviews.
- Committed to upholding company and Host Store policies and procedures.
- Passionate about delivering outstanding client experiences and exceeding expectations.

Qualifications
- Relevant retail management experience preferred.
- Strong understanding of sales and customer service principles.
- Ability to work flexible hours in line with retail demands.