Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At Motorola Solutions, we believe everything starts with our people. We are a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to protect people, property, and places, fostering collaboration critical for safer communities, schools, hospitals, businesses, and nations. Join us and connect with a career that matters to help build a safer future.

Within the Offer Management organization, the Service Orchestration team is responsible for Service Design across all Motorola products and supports complex pre-sales activities involving Requirements, Technologies, Contract Terms and Conditions, and Service Levels.

The Service Architect will lead the design and development of Service Design across the entire product portfolio, facilitating effective implementation, ongoing operations, and maintenance of complex technical solutions. This role collaborates closely with Product, Supply Chain, IT, Offer Management, and 3rd Party Suppliers, providing expertise across the service architecture to ensure optimal service delivery.

Experience
Proven authority in Service Design across end-to-end solutions, including 3rd party operational engagement models and SLA reporting. Experience advising teams and 3rd parties on service standards, methodologies, and processes. Skilled in driving service design governance across complex solutions and developing/maintaining end-to-end processes, policies, operational interfaces, and workflow models. Experience engaging with Managed Services OSS functions to ensure adherence to standardized configurations and frameworks. Ability to create and maintain design specifications, architectural and process diagrams. Proven track record in leading design workshops with 3rd party suppliers, documenting and testing operational interfaces and working practices to meet contract obligations. Experience assessing customer requirements for service design compliance and evaluating customer contracts to identify risks and financial exposure with mitigation strategies.

About you
Strong collaborator who can engage with multiple stakeholders including Product, Supply Chain, IT, Offer Management, and 3rd party suppliers. Excellent communicator capable of attending senior management meetings to gather business requirements, offer solutions, and present best-practice capabilities. Able to establish regular communications with teams and stakeholders and develop professional materials. UK resident for a minimum of 5 years with the ability to attain NPPV3 and SC clearance. Self-motivated and committed to delivering high-quality service design and operational excellence.

Qualifications
Relevant qualifications or experience in service architecture or related fields preferred. Ability to obtain NPPV3 and SC clearance is essential. No specific formal qualifications mandated but a strong background in service design and architecture is required.