Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview We are seeking an experienced, enthusiastic and ambitious manager to join our team in the post of Service Manager for Benign Gynaecology. We are looking for someone dynamic and innovative, with excellent prioritisation and problem-solving abilities, and a collaborative approach. You’ll work closely with clinicians, nurses, AHPs, managers and admin & clerical staff across the Women's Services directorate and Evelina London more widely. This is an exceptional opportunity for someone who is looking to broaden their operational management skills and develop their leadership approach further. You will report to the Deputy General Manager for Women's Services and be accountable to the General Manager. The post will be based across both Guy's and St Thomas' Hospitals. Main duties of the job You will be part of service leadership with the clinical head of service and matron, responsible for performance, financial management and line management. The post holder will lead on a range of initiatives to improve all aspects which contribute to care quality and patient experience. This role will offer exposure to those already in operational management, seeking to provide more breadth to their experience. Working for our organisation The Benign Gynaecology service delivers care across an extensive outpatient and diagnostic department; inpatient surgical service; acute gynaecology unit and inpatient gynaecology ward, dealing with routine, specialised and emergency care. The team consists of medical doctors, nurses, allied health professionals and administrative roles. We work closely with colleagues across gynae-oncology; urogynaecology; assisted conception and obstetric services. We are based at Guy’s Hospital and St Thomas’ Hospital, as well as delivering care at Queen Mary’s Hospital Sidcup and are closely aligned with King’s College London in our research activities. Detailed job description and main responsibilities Your role will be to operationally manage the department, providing clear leadership and ensuring delivery against our performance goals. You will provide leadership and expert advice to your teams to help deliver high standards of care and a quality, patient-centred service with an ethos around continuous improvement. The post holder will need to have experience of operational service delivery and needs to be flexible and adaptable to the requirements of a non-elective service. Outstanding communication and organisational skills are essential. This is a challenging operational role, but represents an exciting opportunity for the right candidate to manage our high activity service areas. The role represents an ideal opportunity for the post holder to further their skills and progress their career in to a senior management role. You will need a clear and thorough understanding of NHS challenges and opportunities, and their particular relevance in these service areas. Additionally, you will have the capacity to manage a service budget effectively, be confident in delivering operational initiatives to achieve patient access targets (RTT), and competent in complex data handling and IT skills. You will benefit from dedicated support from the directorate senior management team in delivering your objectives. Person specification Education and Qualifications Essential criteria Educated to degree level or equivalent knowledge, skills and experience or equivalent experience Evidence of recent Continuing Professional Development. Desirable criteria Understanding of lean methodology Previous experience Essential criteria Evidence of managing successful project and / or complex operational performance including change management and monitoring of output & outcome measures Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management. Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment. Desirable criteria Knowledge and understanding of the changing NHS environment. Managing Consultants and junior doctors Skills/ Knowledge/ Ability Essential criteria Knowledge of operations and / or project management methodologies and techniques with proved record of change management. Excellent interpersonal and communication skills Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively. Use analytical and judgement skills including understanding and application of complex statistical and numerical data. IT literate, including competency in MS Office programmes and in particular in Excel. Effective people management skills Work flexibly and prioritise in response to changing demands and requirements. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Martha Willson Job title Assistant General Manager: Women's Services Email address [email protected] Additional information