Location
London

Hours
37.5 hours per week

Salary
£65,261 per annum

About the Role
A fantastic opportunity has arisen to join the newly formed Centralised Referral Management and Scheduling (RM&S) Team as a Service Manager. You will manage a large administrative and clerical team, working closely with clinical services to support patient experience, access, and digital and pathway innovation. This role requires an individual with an excellent track record in operational management combined with strong leadership skills to support delivery of an exciting vision for the service. The role involves operational performance management, management and leadership, quality, risk and governance, budget management, and strategy, change and service improvement. You will be highly collaborative, systematic, and rigorous in your approach, with a high level of emotional intelligence. A strong track record of successful delivery and a passionate desire to make a difference and improve the service are essential. This is an excellent opportunity for those looking to further their operational experience within one of the UK’s busiest and most successful NHS foundation trusts.

About the Organisation
Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best-known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark. We provide specialist care including heart and lung, cancer and renal services alongside a full range of local hospital and community services. We have a reputation for clinical excellence, research and innovation, and are part of King’s Health Partners, one of England’s eight academic health sciences centres. With around 25,000 staff, we are one of the largest NHS Trusts in the country and one of the biggest local employers. We are committed to developing and supporting our staff to deliver high quality, safe and efficient care, and to reflecting the diversity of the communities we serve.

Experience
- Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment
- Experience of managing complex budgets from a range of income sources
- Demonstrable evidence of individual, team, financial, process and change management
- Excellent communication skills and commitment to patient care and performance delivery
- Extensive administration assurance and workforce management experience

About You
- Highly collaborative, systematic and rigorous in approach
- High level of emotional intelligence
- Strong track record of successful delivery
- Passionate desire to make a difference and improve services
- Effective people and project management skills
- Ability to work flexibly and prioritise in response to changing demands

Qualifications
- Educated to degree level or equivalent knowledge, skills and experience
- Evidence of recent continuing professional development
- Knowledge of operations and/or project management methodologies and techniques
- Use of analytical and judgement skills including understanding and application of complex statistical and numerical data
- Desirable: Understanding of improvement methodology and knowledge of the changing NHS environment, strategy and policy agendas