Location
Harefield Hospital, part of Guy's and St Thomas' NHS Foundation Trust

Hours
15 hours per week, providing 7 days/week ward clerk coverage

Salary
£32,346 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS foundation trusts, providing a wide range of hospital and community services across south London and specialist care nationally. Harefield Hospital Critical Care offers specialist care for critically ill patients with complex cardiothoracic conditions in a busy and dynamic clinical environment. The Ward Clerk is an integral member of the Critical Care team, providing essential administrative and clerical support to ensure the smooth day-to-day running of the unit and to support the patient journey.

The role involves accurate management of electronic patient information using EPIC and other Trust systems, supporting patient admissions, transfers and discharges, and maintaining an up-to-date Critical Care bed state. The post holder will manage patient records and documentation, provide general clerical support to the multidisciplinary clinical team, and act as a professional and compassionate first point of contact for patients' relatives and visitors. This requires sensitivity, professionalism, and the ability to work flexibly and prioritize workload in a fast-paced environment.

The post holder will liaise with nursing staff, medical teams, Patient Flow, and other departments to support timely patient movement and efficient unit functioning. They will also assist with arranging appointments, transport, and other administrative aspects of the patient pathway, while maintaining confidentiality and adhering to Trust policies and information governance requirements.

Guy's and St Thomas' NHS Foundation Trust is committed to clinical excellence, research, and innovation, with a reputation for high quality care and one of the lowest mortality rates in the NHS. The Trust supports a motivated and engaged workforce and offers a supportive environment for professional development.

Experience
- Previous administrative or reception experience is essential
- Customer service experience is desirable

About you
- Professional, courteous and motivated with excellent communication skills
- Ability to work flexibly and use initiative within the role
- Compassionate and sensitive when dealing with patients' relatives and visitors
- Able to prioritize workload effectively in a busy clinical environment
- Good IT skills and familiarity with MS Office applications

Qualifications
- Good general education with English and Maths to GCSE level (essential)
- Educated to Diploma/NVQ level (desirable)