Location
London

Hours
Full Time

Salary
£46,852 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS foundation trusts, providing a full range of hospital and community services for people in south London and specialist care for patients from further afield. The Trust is home to Europe’s largest dental school, a £160 million Cancer Centre, and Evelina London Children’s Hospital, among other specialist services. It is part of King’s Health Partners and has a reputation for clinical excellence, high quality teaching, and research.

The Private Patients Integrated Specialist Medicine (ISM) Lead will be embedded within NHS outlier clinical environments and work on behalf of the Private Patients service to ensure all private patient activity is accurately captured, managed, and optimised. This role acts as the operational lead within outlier settings, providing end-to-end oversight of the private patient pathway, reducing financial leakage, and supporting the delivery of a high-quality, efficient, and commercially aligned service.

The post holder will collaborate closely with NHS administrative and clinical teams, acting as the visible Private Patient representative within these areas to ensure that Private Patient standards, processes, and governance are consistently applied.

Working for our Organisation
Confidentiality, Data Protection and Information Governance are paramount; all patient, staff, and Trust information must be handled confidentially and securely in accordance with legislation, NHS guidance, and Trust policies. The post holder must comply with equality, health and safety requirements, infection prevention and control protocols, risk management, safeguarding responsibilities, and support flexible working and sustainability initiatives. Smoking is not permitted on Trust premises or in Trust vehicles.

Qualifications
Essential:
- Educated to HNC/Equivalent Diploma or equivalent experience
- GCSE Maths & English

Desirable:
- Track record of significant continuous professional and management development

Experience
Essential:
- Private healthcare experience and/or experience of private services in the NHS
- Experience delivering Administrative and Clerical Outpatient Services with an outstanding patient experience
- Significant contribution to tracking and meeting service objectives
- Experience working with international patients and/or clients requiring a high degree of cultural awareness

Desirable:
- Experience and exposure to staff supervision/management including recruitment, retention, appraisal, first line disciplinary processes, and knowledge of budget management

Skills
Essential:
- Leadership and influencing skills
- Ability to work under pressure in a fast-paced, changing environment
- Commitment to promoting a culture of continuous improvement and personal/service development
- Ability to carry out the physical requirements of the post with reasonable adjustments
- Initiative and high degree of autonomy and accountability
- Flexibility in approach according to priorities and organisational changes
- Excellent interpersonal, presentation, and written communication skills
- Highly motivated and able to work independently

Desirable:
- Financial management and analysis skills

About You
Guy’s and St Thomas’ values diversity and is committed to equality of opportunity. We welcome applications from all backgrounds and provide reasonable adjustments and support throughout the application process. The successful candidate will be adaptable, motivated, and committed to delivering high quality, safe, and efficient care while fostering a positive patient experience.