Location
London

Hours
Full Time

Salary
£73,496 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS foundation trusts, providing a full range of hospital and community services for people in south London and specialist care for patients from further afield. The Trust is home to Europe’s largest dental school, a £160 million Cancer Centre, Evelina London Children’s Hospital, and one of the largest critical care units and busiest emergency departments in London. In 2021, the Royal Brompton and Harefield joined the Trust, creating a world-renowned heart and lung centre.

The Assistant General Manager will join the newly formed Centralised Referral Management and Scheduling (RM&S) Team, supporting the implementation and delivery of a centralised model across the organisation. This pivotal role involves working strategically and operationally with managers, staff, clinical groups, and local functions to ensure effective service delivery and success of the new model.

This position is ideal for an Assistant General Manager seeking to broaden transformation experience or a Service Manager aiming to progress their career.

Main Duties
Support the RM&S management structure, lead and manage teams, build effective multidisciplinary relationships, and contribute to service transformation programmes. Engage with internal and external stakeholders, manage competing priorities, and drive improvements aligned with organisational objectives.

Working for Our Organisation
We are committed to our values: Caring – putting patients first; Ambitious – innovating and striving for excellence; Inclusive – respecting each other and working collaboratively. We support flexible working arrangements to balance the needs of patients, staff, and the service.

Experience
- Proven experience managing and leading teams with strong people management skills
- Experience managing complex budgets from multiple income sources
- Operational experience managing complex services and leading change in multi-stakeholder environments
- Evidence of successful project and operational performance management including business case preparation, service commissioning, contract negotiation, and monitoring outcomes
- Experience in service transformation programmes is advantageous

About You
- Excellent communication, organisational, stakeholder management, networking, negotiation, and facilitation skills
- Ability to support and develop colleagues, manage competing priorities, and deliver improvements
- Strong analytical and judgement skills including understanding complex statistical and numerical data
- Commitment to equality, diversity, and inclusion in the workplace

Qualifications
- Relevant Masters degree, equivalent professional qualification, or equivalent experience
- Evidence of recent Continuing Professional Development
- Understanding of lean methodology is desirable