Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen to cover the role of Service Manager for Paediatric Spinal and Orthopaedics, within the Evelina London Clinical Group. For this busy and successful Directorate we are looking for an enthusiastic, dynamic and innovative manager, with a strong operational background, who is passionate about improving healthcare services. With this role you will influence and drive patient experience, safety, performance and staff wellbeing, as well as support the ongoing transformation work while providing clear leadership and ensuring delivery against our performance goals. You will work closely with service leads, clinicians, managers and other staff across the Trust. You will provide leadership and expert advice to your teams to help deliver high standards of care and quality, patient-centred service with an ethos around continuous improvement. The post holder will need to have experience in operational service delivery and needs to be flexible and adaptable to the requirements of managing a dynamic and fast-paced service. Main duties of the job The Service Manager is accountable to the Deputy General Manager and Clinical Leads. This role has responsibility for the day-to-day delivery of clinical services in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will also work closely with the Directorate Management Team to ensure we are delivering high quality care to our patients. The Service Manager will also be responsible for delivering a range of service improvements. Working for our organisation Evelina London is part of Guy's and St Thomas' NHS Foundation Trust and we are responsible for providing services for women and children. With over 3,000 dedicated staff, and led by an Executive Team and Board, we have significant devolved autonomy to focus operationally and strategically upon the needs of our patients. We also benefit from being part of a large and successful NHS foundation trust, whose values we share. We have an ambitious strategic development programme, with backing from Guy’s and St Thomas’. Every year, the number of children and young people Evelina London cares for, in hospital and in the community, continues to grow. We provide comprehensive health services from pre-conception, before birth, throughout childhood and into adult life. Evelina London is here for children, young people and women from London to South East England, and provides specialist care for families around the UK and across the world. As the only NHS Trust in London with women’s and specialist children’s services on one site we have unique opportunities to provide excellent, highquality, integrated care for mothers, babies and children. We operate through five clinical directorates: Medicine and Neonatology, Children's Surgical Services, Theatres and Anaesthesia, Children’s Community Services, Children's Cardio Respiratory and Intensive Care, and Women’s Services. Detailed job description and main responsibilities Operational Performance Management Exercise delegated authority on behalf of the General Manager & clinical leads to resolve day-to-day performance issues within the Service, responsible for early identification of issues and creating the plan for resolution Ensure effective processes and procedures are in place to monitor and track performance within the Service against the Performance Contract Manage the analysis of data so that the Clinical Lead and the SDU leadership team have access to timely and accurate information on all key performance indicators Ensure compliance with all relevant Trust policies Ensure sufficient staffing levels and allocation depending on service needs Ensure correct skill mix within team Responsible for the day to day efficient and effective operational management of service area, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services Respond to daily problems and ensure issues are swiftly resolved; implement longer term solutions to issues raised Work closely with the Clinical Lead, and Matrons to ensure effective support services are in place for all clinical areas Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements Ensure all policies and procedures are adhered to as required by the Trust Responsible for ensuring Junior Doctors hours requirements are met within service area As a member of the management team, support the annual Business Plan, ensuring staff involvement, in line with Trust objectives Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators Participate in and contribute to Trust wide initiatives and projects as appropriate Develop and write policies and standardised procedures within own work area Ensure that effective systems are in place to maintain service delivery in the event of staff absences Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing and booking systems are effectively managed Support the management team by preparing presentations Liaise with other departments and members of the Trust to support the smooth running and functioning of the department/service Person specification Qualifications Essential criteria Educated to degree level or equivalent knowledge, skills and experience Evidence of recent Continuing Professional Development Desirable criteria Understanding of lean methodology Previous Experience Essential criteria Evidence of managing successful project and / or operational performance and improvement; including the development and monitoring of output and outcome measures Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management Desirable criteria Knowledge and understanding of the changing NHS environment Skills, Knowledge Essential criteria Knowledge of operations and / or project management methodologies and techniques Knowledge of contract management Understanding and track record of successful change and project management Effective people and project management skills inc Use analytical and judgement skills including understanding and application of complex statistical and numerical data Work flexibly and prioritise in response to changing demands and requirements Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Joanna Harris Job title Deputy General Manager Email address [email protected] Additional information Vivek Joshi [email protected]