Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview A fantastic opportunity has arisen to join the Theatres, Anaesthetics and Perioperative Medicine (TAP) directorate in a Service Manager (SM) role. The post is being offered as a 12 month secondment and/or fixed term contract as the postholder is themselves on secondment. We have 42 adult operating theatres and two Service Managers work closely with clinical teams and surgical specialties to co ordinate and facilitate the smooth running of those Theatres on either the Guys site, or the St Thomas' site. Each postholder is supported by an Assistant Service Manager. We are looking for proactive and forward thinking candidates, who have an excellent track-record in operational management, combined with the commitment and leadership skills to support delivery of an ambitious and exciting vision for our service. You are strongly encouraged to make informal contact with the recruiting manager. Contact details can be found below. Main duties of the job The successful applicants will have excellent communication skills, a commitment to patient care and performance delivery along with extensive administration assurance and workforce management experience. You will be highly collaborative, systematic and rigorous in your approach, with a high level of emotional intelligence. You will work with specialties across the Trust, to maximise Theatre utilisation and minimise surgical cancellations, running Theatre Scheduling meetings and supporting projects across Theatres. A strong track-record of successful delivery is essential as is a passionate desire to make a difference and improve the service. If you believe you have the skills, enthusiasm and ambition to join our team we would love to hear from you. Working for our organisation Working for our organisation The individual will work with an established, committed and experienced multi-disciplinary team; General Manager, Deputy General Manager, Clinical Director, Head of Nursing, and Clinical Leads. The directorate has a commitment to providing an inclusive workplace for all our staff and we are seeking talented staff to build a diverse workforce which reflects the patients and population that we serve. If you are shortlisted you will be asked to make a presentation to a stakeholder panel on a topic you will be given. If you are successful at Stakeholder panel you will be invited to interview. Detailed job description and main responsibilities Essential Criteria Educated to degree level or equivalent knowledge, skills and experience. Evidence of recent Continuing Professional Development Evidence of managing successful project and / or operational performance and improvement; including the development and monitoring of output and outcome measures. Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment. Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management Knowledge of operations and / or project management methodologies and techniques. Knowledge of contract management. Understanding and track record of successful change and project management. Effective people and project management skills. Other requirements Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills. Excellent management skills including motivating and coaching staff. Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively. Ability to find innovative ways of solving or pre-empting problems. IT literate, including competency in MS Office programmes and in particular in Excel. Person specification Knowledge Essential criteria Educated to degree level or equivalent knowledge, skills and experience Evidence of recent continuing professional development Desirable criteria Understanding of lean methodology Experience Essential criteria Evidence of managing successful project and / or operational performance and improvement; including the development and monitoring of outcome measures Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management Desirable criteria Knowledge and understanding of the changing NHS environment Skills Essential criteria Knowledge of operations and / or project management methodologies and techniques Effective people and project management skills Use analytical and judgement skills including understanding and application of complex statistical and numerical data Work flexibly and prioritise in response to changing demands and requirements Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills Excellent management skills including motivating and coaching staff Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Sally Griffiths Job title Deputy General Manager Email address [email protected] Telephone number 07720143571 Additional information Sonia London, DGM, 07545999567