Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview A fantastic opportunity has arisen to join the Integrated Local Services directorate in a Service Manager (SM) role. This role will sit as part of a directorate team of eight Service Managers, working both operationally and strategically within the Directorate. To deliver in this role, you will need experience of working within multi-professional team and collaborative working with internal and external stakeholders. You will need to have a strong commitment to improving performance whilst remaining passionate about quality and safety. You will have a strong proven track record of inclusive leadership and staff management. You will have a proven history of successful operational management experience, and will demonstrate a high standard of communication and organisational skills, and an ability to use your initiative. This role will also have opportunities to lead on directorate wide service improvement projects such as the Urgent Community Response target, working closely with local partners from Lambeth and Southwark Local Authority, implementing our new EPIC EHR system and designing innovative data dashboards for high-quality performance management. If you believe you have the skills, enthusiasm and ambition to join our team we would love to hear from you. We encourage applicants from all backgrounds. Main duties of the job The Service Manager (SM) is accountable to the Deputy General Manager, General Manager and Clinical Leads. The purpose of the SM is responsibility for the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The SM will also be responsible for delivering delegated improvements within a service to meet patient expectations as well as ensure the required capacity to meet key clinical performance targets. The post holder will also offer a high level of support to the senior management team. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best-known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. Detailed job description and main responsibilities Qualification or equivalent Essential criteria Educated to degree level or equivalent knowledge, skills and experience. Evidence of recent Continuing Professional Development. Previous experience Essential criteria Evidence of managing successful project and / or operational performance and improvement; including the development and monitoring of output and outcome measures. Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment. Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management. Desirable criteria Knowledge and understanding of the changing NHS environment. Skills / Knowledge / Ability Essential criteria Knowledge of operations and / or project management methodologies and techniques Use analytical and judgement skills including understanding and application of complex statistical and numerical data. Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills. Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively. Ability to find innovative ways of solving or pre-empting problems IT literate, including competency in MS Office programmes and in particular in Excel. Person specification Education and Qualifications Essential criteria Educated to degree level or equivalent knowledge, skills and experience or equivalent experience Evidence of recent Continuing Professional Development. Previous experience Essential criteria Evidence of managing successful project and / or operational performance and improvement; including the development and monitoring of output and outcome measures. Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment. Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management. Desirable criteria Knowledge and understanding of the changing NHS environment. Skills/ Knowledge/ Ability Essential criteria Understanding and track record of successful change and project management. Use analytical and judgement skills including understanding and application of complex statistical and numerical data Excellent management skills including motivating and coaching staff and in HR processes Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively. Ability to find innovative ways of solving or pre-empting problems IT literate, including competency in MS Office programmes and in particular in Excel. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Nilly Omer Job title Deputy General Manager Email address [email protected] Telephone number 02071887188 Additional information For further information, please contact Nilly Omer - Deputy General Manager for Integrated Local Services ([email protected])