Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen to join the Evelina Private Patient & International Team in a Service Manager (SM) role. We are looking for proactive and forward thinking candidates. The ideal candidate has the ability to provide leadership and management to the PP&I administration and international team. As well as having the ability to refine and develop robust and reliable administrative systems to improve stake holder experience. This role will have 2 Deputy Service Managers (DSMs) reporting to it. Evelina London Children’s Hospital and Evelina London community facilities. Turnover is over £8million per annum, with ambitious growth plans. You are strongly encouraged to make informal contact with the recruiting manager. Contact details can be found below. Main duties of the job The Service Manager (SM) is accountable to the Deputy Head of I&PP and Head of I&PP. The purpose of the SM is responsibility for the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The SM will also be responsible for delivering delegated improvements within a service to meet patient expectations as well as ensure the required capacity to meet key clinical performance targets. The post holder will also offer a high level of support to the senior management team. Working for our organisation Private patient (PP) activity within the group takes place at Guy’s Hospital, St Thomas’ Hospital, Royal Brompton’s Wimpole Street Facility, Evelina London Children’s Hospital and Evelina London community facilities. Turnover is over £12million per annum, with ambitious growth plans. Key locations for the delivery of private patient activity include: The award-winning Evelina London Children’s Hospital which enjoys an international reputation for clinical excellence resulting in complex UK and international private patient referrals increasing significantly in recent years. The Westminster Private Maternity Suite located on the 12th floor of St Thomas’ Hospital. The Assisted Conception Unit (ACU) which is located on the 11th floor of Borough Wing of Guy’s Hospital and enjoys an international reputation. This service offers private fertility services to both UK and international patients. While there are areas of dedicated/ring-fenced clinical capacity, in many areas private practice is integrated with NHS services and this requires close partnership with NHS team. Detailed job description and main responsibilities Essential Criteria • Knowledge of operations and / or project management methodologies and techniques. • Knowledge of contract management. • Understanding and track record of successful change and project management. • Effective people and project management skills. • Use analytical and judgement skills including understanding and application of complex statistical and numerical data. • Work flexibly and prioritise in response to changing demands and requirements. • Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills. • Excellent management skills including motivating and coaching staff. • Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively. • Ability to find innovative ways of solving or pre-empting problems. • IT literate, including competency in MS Office programmes and in particular in Excel. • A commitment to partnership working, inclusion of a diverse workforce and service integration. • Ability to carry out the physical requirements of the post, with any reasonable adjustment Please see attached job description for further details. Person specification Skills Essential criteria • Knowledge of operations and / or project management methodologies and techniques • Effective people and project management skills • Use analytical and judgement skills including understanding and application of complex statistical and numerical data • Work flexibly and prioritise in response to changing demands and requirements • Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills • Excellent management skills including motivating and coaching staff Knowledge Essential criteria • Educated to degree level or equivalent knowledge, skills and experience • Evidence of recent continuing professional development Desirable criteria • Understanding of lean methodology Experience Essential criteria • Evidence of managing successful project and / or operational performance and improvement; including the development and monitoring of outcome measures • Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment • Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management Desirable criteria • Knowledge and understanding of the changing NHS environment Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Jake Richards Job title Deputy Head of I&PP Evelina Email address [email protected] Additional information If you would like to arrange an informal chat please contact via email.