Location
5 Pancras Square, N1C 4AG, London

Hours
Full Time - 36 hours per week

Salary
£37,716 per annum

Contract Type
Permanent

Closing Date
Friday 8th August 2025 at 23:55

Interviews
W/C 25th August 2025

About the Role
We have an exciting opportunity for two enthusiastic and dedicated individuals to join our Sheltered Housing Service. As a Sheltered Housing Manager, you will work in a team to deliver first-class customer service and comprehensive support to tenants, enabling them to live independently in their own homes. You will handle high-level escalations and complaints while liaising with other services and agencies. Your responsibilities will include managing complex cases such as hoarding, fire risks, and anti-social behaviour, as well as acting as a premises manager to ensure health and safety checks are conducted. You will collaborate closely with the estate management team to enhance housing management services for sheltered housing tenants.

Experience
Proven track record of working with vulnerable older people in a service environment.

About you
Excellent customer service skills with the ability to communicate effectively with a diverse range of audiences. Strong IT skills and the ability to prioritize workload and meet deadlines are essential. Familiarity with designing tenant profiles and support plans is advantageous.

Qualifications
Desirable: National Certificate in Housing (Supported Housing) and working knowledge of welfare benefits. Ability to think innovatively to maximize tenants’ incomes.

Additional Information
This post will require an Enhanced DBS check.