Location
5 Pancras Square, London, N1C 4AG

Hours
Full Time - 36 hours per week

Salary
£50,537 per annum

About the Role
As the Housing Needs Review & Improvement Manager, you will lead Camden Council’s housing review service, overseeing statutory reviews and legal challenges under Parts 6 and 7 of the Housing Act 1996. This strategic leadership role involves managing and developing a team of review officers, championing service improvement, and shaping policy in response to legal precedent and resident feedback. You will represent the Council in court, liaise with legal teams, and ensure decisions are legally robust and compliant.

You will work closely with legal services, housing teams, elected members, and the ombudsman. Additionally, you will lead on data analysis, training, and quality assurance, using insights to strengthen delivery across the housing service. This role is key to driving improvement across Camden’s housing services and ensuring access to safe, secure, and sustainable homes for all residents.

Camden Council is committed to inclusion and equality, and this recruitment process is anonymised to reduce unconscious bias and promote diversity within the workforce.

Experience
Substantial experience in housing, homelessness, or legal services is essential. Strong knowledge of Parts 6 and 7 of the Housing Act 1996 and related case law is required. Experience representing an organisation in legal proceedings and producing high-quality written decisions is important.

Proven leadership experience including managing staff, guiding performance, and improving service standards is expected.

About You
You are a collaborative, resident-focused professional with a passion for equity, inclusion, and better housing outcomes. You have a strong understanding of administrative law, safeguarding, and housing allocations. You are confident in training others on good practice and committed to service improvement.

You demonstrate excellent communication skills and the ability to work effectively with legal teams, elected members, and external bodies.

Qualifications
Relevant professional qualifications or equivalent experience in housing, law, or related fields are desirable but not explicitly stated.