Location
B&Q Twickenham

Hours
Permanent Contract from 18.5 to 36.75 hours per week, full time, part time or job share options available

Salary
Full-time equivalent £29,257.41 per annum (inclusive of £0.81 per hour store specific location allowance) + Pension + 6.6 weeks holiday

About the Role
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this. Your role is pivotal in ensuring a safe working and shopping environment. You will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations run smoothly
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift
- Be the first point of contact for customers and colleagues
- Ensure our stores are safe at all times

Experience
Experience in retail or customer-facing roles is beneficial but not essential. A passion for customer service and team leadership is key.

About you
- Passionate about customers and doing the right thing for them
- Able to maintain a global view of the store and not be constrained to specific areas
- Safety conscious with an eye for detail to spot compliance opportunities
- Enjoy interacting with colleagues and working as part of a team
- Bring energy to each day and motivate those around you
- Confident to have autonomy and trust to make decisions quickly for the customer

Qualifications
No specific qualifications required, but a commitment to delivering excellent customer service and leading a team effectively is essential.