Location
B&Q Sutton

Hours
Full Time - 36.45 hours per week
Shifts available Monday - Sunday, 8.00am - 8.00pm

Salary
£13.71 per hour (Inclusive of a £0.81 per hour store specific location allowance)

About the Role
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Showroom Advisor and you’ll help some of their boldest kitchen and bathroom ideas take shape.

Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects and supporting customers virtually and face to face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality.

You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues and installers to ensure we deliver the best service on every project. You’re motivated by targets, and are confident in converting your designs into sales. You work well as part of a team and you’re a good problem-solver too, with a keen eye for design. You’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more. We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

Experience
Previous experience in sales or customer service is advantageous but not essential. A willingness to learn and develop your skills is key.

About you
Excellent communication and relationship-building skills.
Confident in using technology and design software.
Motivated by targets and able to convert designs into sales.
Team player with good problem-solving abilities.
Flexible to work on a rota including weekends, evenings, and bank holidays.
Passionate about delivering excellent customer service and helping customers realise their home improvement dreams.

Qualifications
No specific qualifications required, though a positive attitude and enthusiasm for home improvement and customer service are essential.