Location
Swiss Cottage School, London

Hours
Full Time (hours not specified)

Salary
£31,554 per annum

About the Role
As a Speech and Language Therapy Assistant at Whittington Hospital NHS Trust, you will provide a professional and welcoming reception for clients, their families, and visiting professionals. You will manage telephone and email enquiries, ensuring courteous and accurate communication while exercising judgement to direct information appropriately. Your role includes maintaining tidy, safe, and secure office and therapy areas, keeping displayed information current, and regularly cleaning therapy toys.

In administration, you will handle incoming and outgoing mail, distribute clinical reports, order stationery and equipment, manage room bookings, and maintain databases. You will assist in organising and sending appointment letters, questionnaires, and information, liaising with clients, families, referring agencies, and interpreting services. You will manage appointment confirmations, rearrangements, discharges, and monitor missed appointments. Preparation of consent and assessment forms and maintaining accurate records are also key responsibilities. Additionally, you will support ongoing audits of client experience and assist managers with data collation and presentations.

Clinically, you will carry out prescribed tasks to support children's communication skills under the supervision of a speech and language therapist. This includes preparing therapy materials, implementing therapy packages based on clinician-set goals, and recording client observations and session outcomes in electronic records.

You will use the SystmOne system to ensure accurate and up-to-date patient information, assist with processing new referrals, booking appointments, and scanning/uploading relevant correspondence.

General duties include attending training (such as OCT, mandatory courses, Child Protection, and Information Governance), assisting with training new or temporary staff, and performing other reasonable duties appropriate to the grade. Maintaining patient confidentiality in line with national and Trust policies is essential.

Experience
Previous experience in a healthcare or administrative role is desirable but not essential. Willingness to learn and work under supervision is required.

About you
Professional, courteous, and welcoming with strong communication skills. Able to manage multiple administrative tasks efficiently and maintain a tidy, safe environment. Comfortable working with children and families and liaising with a range of professionals. Reliable, organised, and able to work both independently and as part of a team.

Qualifications
No specific qualifications are mandated; however, training will be provided including IT skills (Word, Excel, SystmOne), Child Protection, and Information Governance.