Location
Face to face service based in Royal Borough of Kensington and Chelsea (RBKC), a short walk from Ladbroke Grove (Circle and Hammersmith) station. Please note this service does not have step free access.

Hours
37.5 hours per week, Monday to Friday on a rota between 09:00 - 17:00 and 13:00 - 21:00. Evening and bank holiday work may be required as needed.

Salary
£27,000 per annum

About the Role
We are seeking a compassionate and dedicated Support Mentor to join our team in RBKC to support residents with multiple and complex needs, including mental health, substance use, homelessness, and offending backgrounds. You will provide person-centred support to help residents overcome personal barriers and achieve their goals. Working within a residential setting, you will help create a safe and comfortable home environment for residents during their stay. Key responsibilities include supporting residents with daily tasks, holding a caseload and conducting personalised key work sessions, carrying out regular welfare, safeguarding and living checks, encouraging participation in activities and events, maintaining up-to-date support plans, collaborating with the team to ensure excellent service delivery, and providing general housing management support.

Experience
Experience working with people from complex backgrounds and/or a good understanding of the sector, particularly relating to multiple and complex needs.

About you
A genuine passion for supporting individuals with multiple and complex needs, including homelessness, mental health, and substance use. Ability to build rapport and trust in a professional setting to achieve positive outcomes. Adaptable and flexible approach to support, recognising that each individual has unique needs. Empathy and compassion towards residents and their challenges. Intermediate IT skills, including Microsoft Office and other software, with a willingness to learn and adapt. Flexibility in working patterns to meet service and resident needs. Ability to promote the service and provide outreach provision, working effectively with external stakeholders. Understanding of social marginalisation faced by people with complex needs. Alignment with our organisational values of Ambition, Empowerment, Inclusivity, and Transparency.

Qualifications
Not explicitly stated; however, relevant experience and alignment with values are essential.