Location
West London (Please note this premises has no step free access)

Hours
37.5 hours per week, Monday to Friday with one Saturday every 3 months instead of a Friday on a rolling rota including shifts of 07:30 - 15:30, 09:00 - 17:00 and 11:30 - 19:30

Salary
£27,000 per annum

About the Role
We are seeking a dedicated and compassionate Support Mentor to join our service in West London. This role offers the opportunity to support women and children surviving domestic abuse within refuge accommodation, many of whom are living with trauma. As a Support Mentor, you will help provide a safe space and empower women on their healing journey, supporting them to feel secure in their independence, strengths, and skills.

Key responsibilities include supporting residents to achieve their goals, ensuring they understand their rights and responsibilities, and providing access to the right tools and networks. You will develop and encourage participation in projects and activities, empower decision-making, provide advice and life skills training, and recognise signs of deteriorating health to initiate appropriate interventions.

Experience
- Experience working with people from complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
- Experience working with or strong understanding of domestic abuse and systemic barriers faced by women
- Ability to use, learn, and adapt to IT at an intermediate level, including Microsoft and other software programs
- Ability to promote the service and provide outreach-based provision, liaising effectively with stakeholders

About you
- Empathetic and compassionate towards residents and the challenges they face
- Motivated, proactive, and passionate about making a positive difference
- Flexible with working patterns to meet the needs of the service and residents
- Understanding of the social marginalisation faced by people with multiple and complex needs
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Qualifications
No specific qualifications are stated; however, relevant experience and alignment with the role requirements are essential.