Location
Elgin Ave., London

Hours
Full Time - 36 hours per week

Salary
£49,056 - £52,194 per annum

About the Role
As a member of the Assurance and Compliance team within the Housing Needs Temporary Accommodation Service, you will lead a team responsible for managing contracts with temporary accommodation providers and ensuring services meet contractual, legislative, and quality standards. You will oversee performance, compliance, inspections, and complaints, and deputise for the Contract and Compliance Manager when required. Key responsibilities include leading and managing a team of 10 officers, contract managing temporary accommodation suppliers, carrying out and overseeing property inspections and compliance checks, validating health and safety certification (gas, electrical, EPC, fire safety), investigating property condition complaints including disrepair, monitoring performance and producing reports for senior stakeholders, and engaging with residents, managing agents, councillors, and partners.

Additional Information
We are committed to creating an inclusive, anti-racist environment for all. Applications are considered on merit regardless of age, disability, ethnicity, faith, gender identity, or sexual orientation. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people, and vulnerable adults. Appointment to this role may be subject to a Disclosure and Barring Service (DBS) check. We practice anonymised recruitment; please remove all personal information from any documents uploaded. Your personal information may be shared with Cifas to prevent fraud and verify identity.

About Us
The London Borough of Newham is located 5 miles east of London, with excellent transport links including bus, tube, DLR, and future Crossrail services. It is home to the youngest population in the country and was a host borough for the 2012 Summer Olympics, containing much of the Olympic Park. Newham offers a thriving arts quarter, the University of East London campuses, and a large Westfield shopping centre in Stratford.

Experience
Strong experience in housing, contract management, and compliance, ideally within a local authority or similar environment. Proven experience in inspections, supplier management, and performance monitoring.

About You
Knowledge of homelessness legislation and temporary accommodation. Understanding of building regulations and health & safety compliance. Proven leadership, communication, and problem-solving skills.

Qualifications
Not explicitly stated, but relevant experience and skills in housing, contract management, and compliance are essential. A supporting statement explaining how you meet the criteria for this role is required.