Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Based in Sunshine House, with some home working, The Children's Community Therapy Admin Team is looking for a Team Leader to join their busy team. This is an exciting role in which you would have the opportunity to make a direct positive impact on the patient experience of the children, young people and their families. We are looking for someone organised and able to prioritise their work, who can make sure their work is accurate and has excellent attention to detail. Excellent communication and IT skills are essential for this role. We’re looking for someone who understands patient confidentiality and experienced in working in a team of different healthcare professionals and support staff in a busy office environment. We can offer you opportunities for personal development within our friendly and supportive team. If you already have experience in an admin role, this is an excellent opportunity to enhance your skills or this could also be an excellent role to start you on your career path within the NHS If you believe you have the skills and enthusiasm we would love to hear from you. For further details or informal visits please contact Hellen Dzokoto, Assistant Service Manager at [email protected]. Want to make your application stand out? Visit our recruitment website to understand what we're looking for in your application. Closing date; 8th October 2023 Interview will take place 18th October 2023 and will be face to face. Main duties of the job The post holder will lead a team of administrators to provide a high quality administrative support service to the department including PA support to named individuals. The post will provide a broad range of support activities to ongoing and fixed-term projects within the department and will ensure the smooth running of the service and effective internal and external liaison to contribute to the successful running of the office as a whole. The role will require the individual to interact with a multi-disciplinary team in a very busy office environment, dealing with highly complex and sensitive issues, often requiring appropriate judgements to be made under minimal supervision. There is also the opportunity to gain experience within the wider team, and other areas of the Children Community Directorate. Working for our organisation We passionately believe in promoting care and compassion to all our patients and provide a holistic child and family-centred approach to all the children and young people in our care. Colleagues working in administrative and clerical roles are a vital part of the Trust and provide essential support to our front-line services and the care we provide to our patients. We are committed to diversity and inclusion, and creating a sense of belonging and fun for all our teams caring for women, children and families; as we continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs, we recognise the huge benefit of our workforce being reflective of the diverse communities we serve. At Evelina London, we are reminded every day of how important life is, and how important it is to look after the health and wellbeing of our staff as they balance of responsibilities in and out of work. We are committed to supporting flexible working; we want to support you to work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you. Detailed job description and main responsibilities Please see attached Job Description for full details of Duties and Responsibilities. Lead the provision of a high quality, comprehensive and efficient administrative service. Organise and administer meetings, taking comprehensive minutes and ensuring timely dispatch of papers, highlighting actions. Provide PA support including diary management and arranging meetings and appointments via the calendar system with both external and internal personnel. Responsible for the day-to-day management of the team and ensure that that staff are managed in line with Trust Policies. Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate. Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care. Prepare and produce reports/spreadsheets, presentations and other documents as requested using the format required by the team. Prepare acknowledgement letters and draft replies where required. Make travel arrangements, booking venues and catering arrangements for meetings and conferences. Provide dictation and typing services, including audio and direct dictation as required. Cover full PA and secretarial support to named individuals as required. Support in the implementation of projects, with minimal supervision to agreed goals and agreed timescales. Person specification Qualifications/Education Essential criteria Good general education with English and Maths to GCSE standard or equivalent Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of healthcare administration Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent Experience Essential criteria Extensive business administration experience which demonstrates the understanding of the key functions to providing an admin support service Experience working in a customer service setting Experience in leading a team Skills/Knowledge/Ability Essential criteria Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel Ability to work as part of a team as well as using own initiative Excellent organisational skills and attention to detail Confidence in making decisions when dealing with competing priorities Ability to handle confidential and sensitive information appropriately Ability to develop and maintain good working relationships with all levels of staff Ability to work methodically in a busy environment and meet deadlines Able to demonstrate excellent written English including grammar, punctuation and structuring written text Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Hellen Dzokoto Job title Assistant Service Manager Email address [email protected]