Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen to be a part of the Guy’s and St Thomas’ Community Tobacco Dependence Treatment Team. We are looking for an experienced Referral Coordinator on a full-time basis, who will enjoy working as part of a small team that delivers tobacco dependence treatment to clients across Guys and St. Thomas hospitals and different locations in Lambeth. The post holder will be part of the referral coordinators team, liaise with incoming service referrals via different pathways, participate in any admin tasks as required, and contribute to the service development and participation on local health improvement initiatives and outreach events The post holder will be expected to familiarise themselves with the delivery of the smoking cessation sections of the Trust initiatives aimed at promoting and improving the health of local residents Main duties of the job Duties and responsibilities will include: To provide administrative support to the Tobacco Dependence Treatment (TDT) Service at GSTT, including both the acute team and the local TDT team, also known as Lambeth Stop Smoking Service Serve as primary contact for incoming referrals via different pathways (freephone, email, Epic database) To ensure incoming referrals are processed in a timely manner and are referred onto the appropriate service. To coordinate the development of administrative processes and maintenance of data collection systems to ensure that all steps on the patient pathway are booked and recorded appropriately To ensure that all providers have access to the resources and equipment they need, managing stock and ordering supplies as needed. Support the planning, coordination and delivery of community events and campaigns as required. Contact patients via telephone and discuss referral pathway options in an open and informative manner Working for our organisation We are a small friendly team which has become well-established with a wealth of experience in tobacco dependence, led by the Trust's Values and Behaviours. Our values are: Caring – we put patients first We provide patient and person-centred care. We care about others’ needs and wellbeing. We listen. We are compassionate to ourselves and others. We reflect on our actions. We are respectful and welcoming. Ambitious – we innovate and strive for excellence We innovate and strive for excellence. We act with integrity. We act on staff and patient feedback. We seek ways to improve the care and experience of others. We are efficient. We are committed to growth. We find new ways to deliver excellence. Inclusive – we respect each other and work collaboratively We respect each other and work collaboratively. We act on diverse views. We put ourselves in ‘others’ shoes’. We are building an anti-racism organisation. We seek opportunities to collaborate. We show sensitivity towards diversity of culture. Detailed job description and main responsibilities To liaise with referrals received by the acute team and action them accordingly To work in a flexible manner providing an effective and comprehensive referral pathway for local residents that want to access support to stop smoking. To conduct motivational interviewing over the telephone to help the smoker explore any conflict around changing the behaviour, identify gaps between smoking and other life goals and support the choice to quit. To respond to telephone and email requests and enquiries from members of the public who wish to use the service To be responsible for the ordering and payment of products and services via the GSTT procurement system. Take minutes during team meetings, referral coordinators meetings, and other meetings when required To take part in quality service improvement actions and contact previous clients for quality service feedback purposes Contribute to the marketing and publicity of the smoking cessation services. Attend all necessary events to promote smoking cessation, including events that take place out of office hours and during weekends. Support mechanisms for the planning, delivery and evaluation of the service. Ensure consistent working methods and administrative systems to enable adequate back up during periods of sickness and annual leave Person specification Previous experience Essential criteria Using & manipulating patient data collection Systems Experience of working in a patient focused environment with an emphasis on patient care Experience of contacting people via telephone and explaining a set of options in a supportive way Experience of coordinating and supporting complex Projects Desirable criteria Previous experience of using Quit Manager database Qualifications Essential criteria A qualification at NVQ level 3 or higher Desirable criteria Knowledge of Smoking Cessation Theory and Practice Educated to a degree level Skills/Knowledge/ Ability Essential criteria Competent in the use of e-mail and management of complex electronic diaries & database applications A friendly disposition and a good communicator able to deal with people at all levels, both face to face and over the telephone A flexible approach to work and with initiative as is required for a busy and proactive working environment Excellent oral and written communication skills Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Oscar Moreno Job title TDT Service Manager - Community Email address [email protected] Telephone number 07717881490