Location
London City - Nationwide contract

Hours
Full Time (hours not specified)

Salary
Up to £45,000 per annum

Benefits
28 days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary career leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels
Pension and life insurance
Discounts available on Perkbox app including high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

About the Role
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? If so, this role is for you. At BaxterStorey, every interaction is an opportunity to create a lasting impression. We are looking for a Vending Services Manager who inspires their team to exceed expectations at every turn. As a trailblazer in hospitality, we welcome individuals passionate about delivering exceptional experiences and creating unforgettable moments.

We believe our people set us apart. As part of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We invest in your development with ongoing training to ensure you have the skills and knowledge to thrive. We also guarantee a good work-life balance because we believe people excel when given space to take care of themselves.

If you thrive on delivering extraordinary experiences and love inspiring a harmonious, collaborative team, we would love to hear from you!

Job Description
Overview
Manage overall vending operations ensuring agreed standards are met by all vending colleagues.

Operational Management
Oversee daily operations of vending machines across a nationwide group contract.
Ensure machines are stocked, cleaned, and maintained by your team.
Perform regular spot checks and audits to maintain high standards.
Manage maintenance and repair of vending machines, coordinating with vendors and maintenance providers.
Monitor and analyse machine performance data to maximise efficiency and profitability.

Inventory Management
Develop and manage inventory control processes to ensure timely restocking and reduce wastage.
Work with suppliers to maintain optimal stock levels of fresh products, snacks, beverages, and other items.
Collaborate with suppliers to minimise costs and increase profitability.
Conduct regular stock and asset audits and reconcile discrepancies.

Financial Management
Manage weekly vending accounts including sales input, invoice checking, stock takes, and cashing up.
Track sales and revenue, providing regular financial reports to senior management.
Assist in preparing and managing the vending operations budget.
Implement cost control measures to optimise profitability.

Client Relations
Build positive, credible, and collaborative relationships with clients and key stakeholders.
Address and resolve customer, client, and service issues promptly and professionally.
Ensure high standards of customer satisfaction through regular feedback and service improvements.
Develop and implement marketing initiatives to enhance the customer experience.
Achieve business critical KPIs including Health and Safety, Sustainability, Financial, and Governance.

Technical Skills
Proficiency in Microsoft Office Suite.
Familiarity with vending machine technology and maintenance.
Technical aptitude for troubleshooting and maintaining vending equipment.
Familiarity with RAMs and ATA processes preferred but training will be provided.

Experience
Previous experience commensurate with the role.
Proven ability to manage, train, and support a team.
Experience in operational, inventory, financial, and client management preferred.

About you
A contagious passion for food and customer service.
Excellent delegation and influencing skills.
Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment.
Works well under pressure.
Meticulous organisational abilities with high attention to detail.
Concise and effective verbal and written communication skills.
Adaptable with a solution-oriented perspective.
Friendly, professional, efficient, and motivated.
Works according to BaxterStorey core values.

Qualifications
Relevant qualifications or experience aligned with the role.
Willingness to learn and develop further through bespoke training and apprenticeship opportunities.

BaxterStorey Values
Always Visionary
We strive for better, never settle, never compromise, never follow. We lead the way, blazing our own trail.
Wholeheartedly Positive
We are upbeat, motivating, and inspiring. Our love for what we do radiates through our food and is amplified by our people.
Creatively Collaborative
We embrace our differences to push creativity and work together to be better.
Forever Conscious
We work as a team to lead by example, protecting the planet and supporting local communities.

Additional Information
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to equity, diversity, and inclusion (ED&I) and aims for a workforce truly representative of all sections of society, where every employee feels respected and able to give their best. We have set an ambition to be recognised for having the most inclusive culture in hospitality.

If you are motivated and hungry to learn, even if you don’t meet all requirements, we would like to hear from you. Join us and bring your unique perspective to our team.