Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview We are looking for a dynamic and enthusiastic person to join a friendly and supportive team , to work in partnership with clinical and administrative staff in clinics and wards to develop volunteer roles, recruit, train and support volunteers for new and existing roles within our hospitals and community based services. You will be a good team player, organised, calm and with good attention to detail. With good communication skills, you will be able to relate well to people from all backgrounds. We have recently introduced a new volunteer management system with a volunteer portal so the ability to explain how IT systems work in simple language will be important. Part of the role of the post holder will be to support the MyChart volunteers. This is an ideal post for some one who has experience in staff recruitment and is looking to broadened their experience to include volunteer recruitment and support Main duties of the job In collaboration with departments to recruit, manage, train and organise volunteers in the Trust including the MyChart volunteers. Support, monitor and evaluate volunteer roles. As part of a team, as assist the Head of patient Experience to assess the volunteering needs of the Trust and meet these through the recruitment, placement and retention of volunteers. Working for our organisation The voluntary services department comes under the Chief Nurses Directorate. We are part of the Patient Experience Team and work closely with them and the Patient Advice and Liaison Team (PALS). We advertise, recruit and process volunteers for all departments at the Guy’s and St Thomas’ NHS Foundation Trust four hospital sites and our services in the community. Currently we have over 400 volunteers and are constantly recruiting volunteers to replace those that have left and for new roles developed in partnership with departments and outside agencies. The team have volunteers based at each hospital site and you may also be required to travel to sites in the community. Detailed job description and main responsibilities To assist the Lead in generating appropriate volunteering opportunities and role descriptions. To be responsible for managing your own volunteer placements/projects. To be the administrative lead in the recruitment of volunteers including: advertising; short listing; interviewing and supporting training. To ensure volunteers undergo checks before beginning their volunteer role in line with statutory and national guidelines. Assist in the organisation of Trust and local induction for volunteers and ensure they receive additional training and support to enable them to carry out their role. Recruiting and training volunteers to support patients in accessing and updating their MyChart account and used check in kiosks. Assist the Lead in implementing systems to monitor, support and motivate volunteers and the placement areas. Offer advice and information to volunteers, placement areas and external organisations. Contribute to recommendations for changes to the volunteer policy and procedures in line with national and Trust guidance. Assist in organising profile-raising events to publicise volunteering within and external to the Trust to attract a diverse range of volunteers. Assist in organising events to recognise and celebrate the role of volunteers in the Trust. Attend appropriate committees and meetings in liaison with line manager to represent the voluntary services team. Monitor and evaluate volunteer activity for the projects you are responsible for and submit monthly reports to line manager. Person specification Qualifications/education Essential criteria Educated to degree level or equivalent or significant relevant experience Experience Essential criteria Experience of recruiting, processing and managing a group of people ideally in an NHS setting. Desirable criteria Experience of recruiting and managing volunteers. Skills, knowledge and abilities Essential criteria Excellent communication skills Ability to work both independently and as a member of a team Able to analyse and present data Computer literate and able to use Word and Excel Experience of managing projects. Able to train others in providing basic support to use an app or check in kiosk Able to connect with a diverse range of people and organisations Desirable criteria Knowledge of volunteer management practices within or external to the NHS Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Sarah Allen Job title Head of Patient Experience Email address [email protected]