Location
5 Pancras Square, London

Hours
Full Time

Salary
£42,221 - £47,940

About the Role
As a Welfare Rights Adviser at Money Advice Camden, you will provide high-quality support to residents in need, helping them claim the benefits they are entitled to. You will work collaboratively with your team to manage complex cases, conduct benefit checks and appeals, and build strong relationships with colleagues. This role prioritizes customer-centric service and continuous improvement, encouraging reflection on approaches and proposing new ones when needed. You will make an immediate difference for vulnerable members of the community and be part of a dynamic team that works openly and collaboratively to drive positive change.

This post is exempt from the Rehabilitation of Offenders Act and requires an Enhanced DBS check.

Experience
You should be a highly experienced welfare rights adviser with a deep understanding of benefits, welfare reform, and related laws. Experience in managing complex cases and conducting benefit calculations is essential.

About you
You will have strong analytical and numeracy skills, the ability to assess entitlement and conduct better off calculations, and make informed decisions. You are motivated to support vulnerable individuals with empathy and a desire to make a difference. A strong understanding of community resources, including statutory and voluntary sector provision, is important. Existing relationships with Camden VCS groups will be an asset. You can make decisive judgments under pressure and lead in sensitive situations with empathy and integrity.

Qualifications
Relevant training by a reputable organization is expected. The role requires a commitment to continuous professional development and adherence to safeguarding standards.