Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Agentforce Service is Salesforce's comprehensive agentic service platform designed for every type of service, in any industry, across all channels. Powered by Agentforce, it uniquely combines AI agents and human service representatives working together in real time to resolve issues faster, personalise interactions, and deliver support across customer service, IT Service Management (ITSM), and HR service. This unified platform enables seamless service delivery across departments.

With the fastest-growing AI adoption in the industry—agentic AI use in service increasing from 39% to 66% in one year—Agentforce Service empowers businesses to engage customers across voice, digital messaging, web chat, email, WhatsApp, and more. Autonomous Agentforce agents manage high-volume interactions 24/7, while the Service Rep Assistant supports human agents with real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations, resulting in faster resolution, higher customer satisfaction, and lower operating costs.

We are seeking an Account Executive to join the Agentforce Service team and drive growth for one of Salesforce's fastest-growing products. This role covers the full Agentforce service platform, including Contact Centre, ITSM, and HR Service, with a focus on Agentforce Voice, Digital Engagement, and Agentforce for Service.

Experience
- Demonstrated success in quota-carrying, technology solution-based direct sales
- Proven experience with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
- Skilled in account planning to retain and grow Annual Contract Value (ACV) with existing customers, focusing on upsell and cross-sell opportunities
- Strong research and discovery skills to uncover customer processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses
- Ability to identify compelling value propositions addressing customer needs, with a solid understanding of the Agentforce and Service Cloud technology stack including customer service, ITSM, and HR service capabilities
- Effective customer communication skills across written, verbal, and presentation formats using tools such as Slack, Google Slides, and Zoom
- Experience leveraging resources, tools, and internal teams to drive results
- Ability to align and engage account teams and partner ecosystems to support deal progression and long-term customer success

About you
- Strong interpersonal and communication skills
- Familiarity with sales methodologies such as MEDDIC, Challenger, and Command of the Message
- Experience developing business cases, service requirements, and building strategic partnerships
- Ability to thrive in a fast-paced, high-growth environment
- Consistent track record of meeting or exceeding quota
- Proven ability to collaborate across multiple internal teams and align resources to account objectives
- We welcome candidates from diverse backgrounds; relevant experience may include professional, extracurricular, military, or volunteer activities demonstrating core competencies for this role

Qualifications
No specific qualifications required; relevant experience and demonstrated competencies will be evaluated holistically.