Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where humans and agents drive customer success together. At Salesforce, ambition meets action, technology meets trust, and innovation is a way of life. We are seeking Trailblazers passionate about improving business and the world through AI, driving innovation, and upholding Salesforce's core values. Join us to level-up your career at the forefront of workforce transformation in the agentic era.

Agentforce Service is Salesforce's comprehensive agentic service platform, designed for every type of service, industry, and channel. Powered by Agentforce, it uniquely enables AI agents and human service representatives to collaborate in real time, resolving issues faster, personalizing interactions, and delivering support across voice, digital messaging, web chat, email, WhatsApp, and more. The platform spans customer service, IT Service Management (ITSM), and HR service, unifying service delivery across departments on a single intelligent platform.

With the fastest-growing AI adoption rate in the industry, Agentforce Service equips businesses to meet customers wherever they are. Autonomous Agentforce agents handle high-volume interactions 24/7, while the Service Rep Assistant supports human agents with real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations — resulting in faster resolution, higher customer satisfaction, and lower operating costs across a blended human and AI workforce.

We are hiring an Account Executive to join the Agentforce Service team and drive growth for one of Salesforce's fastest-growing products. This role covers the full Agentforce service platform — including Contact Centre, ITSM, and HR Service — with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service.

Experience
- Proven success in quota-carrying, technology solution-based direct sales
- Experience with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
- Skilled in account planning to retain and grow Annual Contract Value (ACV) through upsell and cross-sell opportunities
- Strong research and discovery skills to understand customer processes, business objectives, and strategic goals
- Ability to identify compelling value propositions aligned with Agentforce and Service Cloud technology stack
- Effective customer communication across written, verbal, and presentation formats using tools such as Slack, Google Slides, and Zoom
- Experience leveraging resources, tools, and internal teams to drive results
- Team selling capabilities to align and engage account teams and partner ecosystems for deal progression and long-term success

About you
- Strong interpersonal and communication skills
- Familiarity with sales methodologies such as MEDDIC, Challenger, and Command of the Message
- Experience developing business cases, service requirements, and building strategic partnerships
- Ability to thrive in a fast-paced, high-growth environment
- Consistent track record of meeting or exceeding quota
- Collaborative mindset with experience working across multiple internal teams to align resources with account objectives
- We welcome candidates from diverse backgrounds; relevant experience may include professional, extracurricular, military, or volunteer activities demonstrating core competencies for this role

Qualifications
- Demonstrated ability to execute account plans and deliver results in technology sales
- Proven understanding of AI-driven service platforms and customer engagement solutions is highly desirable