Location
London

Hours
Full Time

Salary
Negotiable

About the Role
This position is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal and external partners, the Account Manager delivers outstanding service and valuable solutions for their customers. The role manages a defined book of business aligned by customer segment within a geography and is accountable for the commercial close of all deals.

The Account Manager acts as a senior client relationship owner for a set of large, complex, priority accounts responsible for sales and retention. They possess deep knowledge of key industry trends and effectively communicate LSEG's vision and how it supports clients’ agendas. The role involves successfully engaging and executing solution selling strategies to uncover opportunities and collaborate with product sales teams.

Key responsibilities include leading account planning and defining key near and long-term growth and retention strategies, owning pipeline hygiene, accurate sales and cancellation forecasting, pipeline coverage tracking, and path to goal analysis. The Account Manager provides insights and recommendations to increase deal sizes, negotiates longer-term and enterprise-wide contracts, and articulates cross-sell and up-sell opportunities to drive larger deals.

They are responsible for the customer lifecycle framework, ensuring strong commercial strategy, renewal execution, and minimizing cancellations. The role develops broad-reaching executive relationships and aligns LSEG senior executives, consistently delivering high customer satisfaction and health scores.

LSEG is a leading global financial markets infrastructure and data provider, committed to driving financial stability, empowering economies, and enabling customers to create sustainable growth. Working with LSEG means being part of a dynamic organisation of 25,000 people across 65 countries, where individuality is valued and diversity is embraced. The company fosters a collaborative and creative culture, encourages new ideas, and is committed to sustainability across its global business.

Experience
- Extensive experience managing account relationships across multiple sectors or segments
- Deep industry and/or product area expertise
- Proven relationship building and sophisticated consultative selling skills
- Strong problem-solving abilities to understand, articulate, structure, and solve client needs
- Experience in account management, sales, or marketing in a customer-facing environment
- Significant work experience in applicable industry and knowledge of customer workflow

About you
- Excellent interpersonal and communication skills, able to deliver presentations and communicate at all organizational levels
- Ability to develop and execute sales plans and collaborate effectively with other teams
- Strong negotiation skills to increase deal sizes and secure longer-term contracts
- Customer-focused with a commitment to delivering high satisfaction and health scores

Qualifications
- University or college degree preferred; equivalent experience may be considered
- Advanced degree may be preferred depending on position or department