Location
North London

Hours
Full Time - 37 hours per week. Part-time, flexible and job-sharing working patterns may be considered where they meet the demands of the role and business needs and are agreed prior to appointment.

Salary
£30,109 per annum

About the Role
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. As an Admin Officer, you will play a critical role providing excellent administrative support and customer service to court users, judiciary and management. Working as part of a team, you will contribute to operational, performance and service standard targets across your area of work. Your duties will include progressing cases through the court/tribunal system and providing administrative support to various functions within HMCTS. You will have regular contact with court and tribunal users, including members of the Judiciary and the legal profession.

You will be adaptable and able to multi-task effectively, carrying out a variety of duties such as preparing papers and files for court, tribunals, hearings and meetings; creating and updating records on in-house computer systems; accurately resulting courts and interpreting court file information; checking and verifying documents, records, accounts, claims and returns against criteria, regulations or procedures; collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis and reports; and communicating with the public, judiciary, other court and tribunal users, and representatives of other agencies and organisations.

This is a customer-facing role requiring office-based work to provide HMCTS services to the public. The department welcomes applications from individuals committed to public service and making a difference in people’s lives by delivering justice.

Experience
Experience in administrative roles is beneficial but not essential. A friendly and approachable manner with excellent attention to detail is required.

About you
You will have good written and verbal communication skills and a desire to deliver proactive and effective support to customers by phone and email. You should be skilled in organising your time, prioritising efficiently, and able to multi-task and adapt to using various software packages. Enjoying working in a busy environment and helping court users navigate the justice system is important.

Qualifications
No specific qualifications are required for this role. Commitment to public service and a willingness to learn and develop within the role are essential.