Location
Sutton

Hours
Full Time - 37 hours per week. Part-time, flexible and job-sharing working patterns may be considered where they meet the demands of the role and business needs, subject to prior agreement.

Salary
£30,109 per annum

About the Role
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management. Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court and tribunal users, including members of the Judiciary and the legal profession.

Your duties will include preparing papers and files for court, tribunals, hearings and meetings; creating and updating records on in-house computer systems; accurately resulting courts and interpreting court file information; checking and verifying documents, records, accounts, claims and returns against criteria, regulations or procedures; collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis and reports; and communicating effectively with the public, judiciary, other court and tribunal users, and representatives of other agencies and organisations.

This is a customer-facing operational role requiring you to be office based to provide HMCTS services to the public. The role demands adaptability, multi-tasking and the ability to work efficiently in a busy environment while helping court users navigate the justice system.

Experience
No specific prior experience is required. You should have a friendly and approachable manner with excellent attention to detail and good written and verbal communication skills.

About you
You will be organised, able to prioritise tasks efficiently, and comfortable using various software packages. You should enjoy working in a busy environment and be committed to delivering proactive and effective support to customers by phone and email. A commitment to public service and making a difference in people’s lives is essential.

Qualifications
There are no formal qualifications required for this role. However, a willingness to learn and develop your skills within the justice system is important.

Additional Information
This role is not eligible for new Skilled Worker visas under current immigration rules. Successful applicants must have and maintain the legal right to live and work in the UK and Civil Service. HMCTS welcomes applications for part-time, flexible and job-sharing working patterns in line with the Ministry of Justice’s Flexible Working policy.