Location
Hybrid working based at either UKHSA core HQ in London/Canary Wharf (E14 4PU) or Colindale Lab in London (NW9 5EQ). UKHSA operates a hybrid working model where business needs allow, requiring a minimum of 60% of contractual hours (approximately 3 days per week pro rata) to be worked at a UKHSA core HQ or lab. Core HQ offices are modern, centrally located with excellent transport links and co-located with other government departments.

Hours
Full Time (hours not explicitly stated)

Salary
£29,613 - £30,266 per annum, pro rata (Administrative Officer Grade AO Inner). Pay increases are subject to relevant annual pay awards. Salary offers may vary depending on previous government, NHS, or local authority experience.

About the Role
The Administrative Officer will provide comprehensive secretariat and administrative support primarily within outbreak investigation and departmental functions. Key responsibilities include formal minute taking and transcribing at outbreak investigation and departmental meetings, managing data entry and surveillance databases, collating microbiological and demographic data from multiple sources, and maintaining filing and computer logging systems. The role involves producing situation reports, data extracts for outbreak investigations, and collecting enhanced surveillance data through telephone follow-up and correspondence. Additional duties include telephone interviews for analytical studies, general office duties such as convening meetings, photocopying, archiving, post handling, inbox triage, rota maintenance, and supporting compliance with Freedom of Information requests. Flexibility to provide administrative support aligned with emerging priorities and surge capacity is essential. The role requires discretion, confidentiality, and the ability to work both independently and as part of a team. Security clearance (Counter-Terrorist Check) is mandatory, with residency requirements normally being UK-based for the last 3 years.

Experience
- Significant experience providing a comprehensive secretariat service including formal minute taking in a healthcare setting.
- Experience using databases and Excel spreadsheets, including running queries.
- Varied experience of clerical and office procedures.
- Strong data entry and keyboard skills.
- Advanced working knowledge of Microsoft Word, Excel, Access, PowerPoint, and Outlook.
- Experience in office administration and trained in office procedures.
- Ability to manage changing work patterns and priorities.

About you
- Clear and accurate communicator with strong writing and telephone skills.
- Highly organised with strong administrative and time management skills.
- Willingness to be flexible, adaptable, and able to cross-cover other office roles.
- Able to work independently and collaboratively within a team.
- High levels of discretion and confidentiality.
- Commitment to meeting security clearance requirements.

Qualifications
- GCSE or equivalent in Maths and English.
- NVQ Level 3 in business administration or a science discipline, or significant previous administrative experience.
- Formal training in office administration.