Location
Hybrid role based in London, requiring 2-3 days per week/month in the London office.

Hours
Flexible schedule with a remote-friendly approach to collaboration.

Salary
Negotiable

About the Role
The AI Quality Assurance Program Manager at Tripadvisor ensures that all artificial intelligence systems across the Travel Experiences segment operate reliably, accurately, and in alignment with business goals. Positioned at the intersection of AI performance, traveler satisfaction, and product development, you will establish testing frameworks, audit AI outputs, and translate quality findings into actionable operational insights. You will drive performance tracking, unblock cross-functional teams, and regularly report AI accuracy, success metrics, and enhancement roadmaps to executive leadership. Key responsibilities include defining the AI-era quality strategy by evolving QA from traditional auditing to continuous AI-enabled quality management, designing and maintaining evaluation benchmarks and human-in-the-loop workflows, auditing AI-generated outputs for intent fulfillment and safety, delivering executive-ready business insights, leading cross-functional AI improvements, and maintaining release momentum through rigorous QA regression testing and accountability.

About Tripadvisor
Tripadvisor connects people to experiences worth sharing and aims to be the world’s most trusted source for travel and experiences. Leveraging its brands, technology, and capabilities, Tripadvisor connects a global audience with partners through rich content, travel guidance, and marketplaces for experiences, accommodations, and restaurants. Subsidiaries include Viator and TheFork, among others.

What We Offer
Competitive compensation packages benchmarked against industry standards, including base salary and annual bonuses. Flexible work arrangements to suit your lifestyle with a remote-friendly culture. Work-life balance is a core value supported by trust and accountability. Additional benefits include donation matching, tuition assistance, an annual lifestyle benefit, travel perks, employee assistance programs, health benefits with competitive premiums, and a generous referral scheme.

Our Cultural Pillars
Traveler first: We create value for travelers and enable suppliers and partners to unlock this value.
Execution is our edge: We act fast, experiment, learn, and improve with agile, data-driven, and scalable execution.
We succeed together: Collaboration, empathy, humility, and diversity drive our best outcomes. We take ownership of growth and celebrate collective achievements.

Experience
4–6 years in technical program management, QA management, or AI/ML product operations focused on system reliability and evaluation.

About you
Strong operational knowledge of AI/LLM testing methodologies, prompt evaluation, intent recognition accuracy, and AI safety guardrails. Proven ability to analyze AI logs, leverage analytics tools, and deliver clear, executive-ready presentations and dashboards. Exceptional at bridging technical AI engineering teams with business stakeholders and front-line traveler support operations. Deep interest in online travel, traveler behavior, and maintaining high trust across consumer-facing AI interactions.

Qualifications
Preferred hands-on experience with modern LLM evaluation tools, annotation platforms, or customer service AI tools such as Zendesk AI, Intercom, or Salesforce. Background in travel tech, e-commerce marketplaces, or fast-scaling consumer platforms is advantageous.