Location
London (Hybrid: 2-3 days per week in office)

Hours
Full Time

Salary
Negotiable

About the Role
Join Tripadvisor, a global leader connecting people to experiences worth sharing, as a Senior Manager in Incentives Strategy and Operations. In this high-impact role, you will own the strategic and operational governance of Tripadvisor’s incentives and loyalty portfolio, shaping how the business evaluates, prioritizes, and scales incentive initiatives. You will collaborate across Finance, Product, Data, CRM, Regional, and Marketing teams to translate complex program economics into clear recommendations, scalable processes, and better business decisions. Your work will address key growth and profitability questions such as which incentives drive incremental value, which audiences to invest in, and how to balance conversion, customer value, margin, and cost discipline.

This role requires building structure from ambiguity, influencing stakeholders without direct authority, and translating analysis into strategy, governance, and action. While execution teams support campaign delivery, you will set the strategic direction, operating cadence, measurement standards, and investment discipline that enable the incentives portfolio to scale effectively across markets, channels, and customer segments.

Key responsibilities include shaping the incentives strategy and governance model, building the financial and analytical backbone for incentives performance, turning insights into roadmap and investment decisions, designing scalable operating processes for cross-functional execution, and championing incentive economics as a disciplined business portfolio. Success means delivering a clear, trusted view of incentive performance, aligning finance and business teams on measurement and reporting, and enabling the business to scale incentives with speed, confidence, and financial control.

Tripadvisor offers a dynamic environment where execution is agile, data-driven, and built to scale, with a culture centered on putting the traveler first, succeeding together, and driving results through collaboration and accountability.

Experience
- 7+ years in growth strategy, business operations, commercial strategy, go-to-market strategy, incentives, loyalty, pricing, performance marketing, financial planning and analysis, or management consulting.
- Proven ability to operate effectively with a global-first mindset.
- Strong commercial and financial acumen, including experience building or interpreting P&L models, ROI frameworks, forecasts, business cases, or investment recommendations.
- Excellent analytical skills with the ability to structure ambiguous problems, interpret complex data, and translate insights into clear business decisions.
- Experience partnering with Finance, Data/Analytics, Product, Marketing, CRM, Regional, or Operations teams to build shared infrastructure and drive cross-functional alignment.
- Strong executive communication skills, including building crisp strategy documents, business reviews, and decision-ready presentations.
- Proven ability to influence without direct authority and drive progress across teams with different priorities.
- Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making.

About You
- Strong ownership mindset, attention to detail, and comfort operating in a fast-moving, ambiguous environment.
- Structured problem-solving approach with a bias toward action and a high bar for analytical rigor.
- Collaborative and able to act as a connective tissue across teams, ensuring incentives are managed as a disciplined business portfolio.

Qualifications
- Nice to have: Experience in management consulting, business operations, growth strategy, go-to-market strategy, or commercial strategy roles.
- Experience with loyalty, promotions, incentives, pricing, marketplace growth, customer lifecycle, or monetization programs.
- Familiarity with experimentation, incrementality measurement, customer segmentation, or lifetime value analysis.
- Experience with BI tools, SQL, dashboards, or analytics workflows.
- Experience building operating rhythms, governance processes, or scalable cross-functional planning mechanisms.
- Experience working in travel, marketplaces, e-commerce, consumer technology, or membership-based businesses.