Location
London Borough of Islington

Hours
Full Time - 35 hours per week

Salary
£51,228 per annum

About the Role
Do you want to be at the heart of shaping the future of Housing Applications and Products? Join Islington’s Digital Services team and play a key role in our digital transformation.
As an Applications Analyst within the DAP-Housing team, you will deliver a quality service for our customers and support a wide variety of projects that provide value across Islington Council.
You will provide application support on major NEC applications such as Housing (across its extensive modules), Document Management (Enterprise), and other third-party systems used by Homes & Neighbourhood staff.
This role requires effective collaboration with suppliers and partners and the ability to thrive within a busy support team to provide technical assistance.

Main duties include:
- Collaborating with software vendors to understand product road-maps, upgrades, and patches
- Coordinating with cross-functional teams to deploy, upgrade, and configure software applications
- Developing implementation plans, performing system testing, and ensuring successful roll-outs of new applications
- Providing 1st and 2nd line technical support to user enquiries and troubleshooting for Housing applications
- Collaborating with developers and system administrators to integrate applications with other software systems and databases
- Analysing application data and generating reports to support decision-making processes
- Staying updated with emerging technologies, industry trends, and best practices related to software applications

Islington is a place rich with diversity and culture. We are committed to challenging inequality and creating a more equal borough where everyone has an equal chance to thrive.
Our values—collaborative, ambitious, resourceful, and empowering—guide everything we do and reflect what public service is all about.

Our offer to you includes:
- Up to 31 days leave per year, increasing to 36 days after five years of local government service
- Flexible working arrangements and a 35-hour working week to maintain a healthy work-life balance
- Learning and development opportunities to maximise your potential
- Competitive pay with a commitment to paying all staff at least the London Living Wage
- Excellent local government pension scheme
- Cycle to Work scheme and discounted gym memberships
- Local discounts from restaurants, shops, health and beauty therapists, and more

Experience
Experience in application support or a similar technical role is desirable. Ability to collaborate effectively with software vendors and internal teams is essential.

About you
You are a proactive and resourceful individual who thrives in a busy support environment. You have strong communication skills and a commitment to delivering excellent customer service. You are eager to stay updated with emerging technologies and industry best practices.

We value diversity and inclusion and expect all colleagues to contribute to an inclusive and equitable workplace where everyone is treated with dignity and respect.

Qualifications
Relevant qualifications in IT, software development, or related fields are advantageous but not mandatory. A positive attitude and willingness to learn are essential.

Additional Information
Employment is subject to pre-employment checks including proof of right to work in the UK, satisfactory references, occupational health clearance, and DBS checks where applicable.

Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and provides support for reasonable adjustments throughout the recruitment process and career.