ASB Officer Wembley £37,467 Are you an excellent housing manager , experienced in dealing with antisocial behaviour looking for even more of a challenge ? If so this may be the ideal role for you.This role will be based in Chalk Hill, Wembley, although this will be your main office, the postholder will be expected to cover cases across North- West London, Hertfordshire as well as Berkshire and Oxfordshire. At MTVH customers are our number one priority. For the role of a Tenancy Enforcement Lead we seek an ambitious, confident, and assertive individual who will contribute towards creating a positive impact to the way we provide our service to our customers. The Role of a Tenancy Enforcement Lead will be challenging yet rewarding. You will be responsible leading investigations into tenancy fraud and managing high level ASB cases across our general needs , leasehold, and Care & Support homes. You will need to know how to gather evidence effectively, prepare witness statements and legal packs for court cases as well as attending ASB evictions. You will also support our Local Housing Managers with regular reviews of their ASB cases and assist them with supporting victims and helping customers to sustain their tenancies. Building strong partnerships with external organisations such as the Police, Local Stakeholders, Council Community Safety teams and our tenancy fraud investigators will also be a key element of your role and you will be expected to develop a strong network of support in your areas. What you will need to succeed To succeed in this role, you will need to be able to deal calmly in challenging situations. You will have to be concise and have an eye for the detail especially when it comes to gathering evidence and preparing witness statements. Being able to have honest and open conversations in sensitive situations will be necessary as you deal with issues such as tenancy fraud, supporting victims and tackling perpetrators of ASB. Extensive experience of ASB case management as well as a good working knowledge of ASB legislation and the tools used to tackle ASB in a social housing setting. Training on the role There is ongoing training provided due to nature of the role to ensure your skills and knowledge are always up to date with current situation. But it is highly beneficial if you have some previous experience in dealing with complex casework, gathering evidence, and going to Court. What you need to do now If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' toforward an up-to-date copy of your CV. Interview date: Interview date is yet to be confirmed. To meet our commitment to providing safe, high quality services to our customers we will complete an basic background check with the Disclosure and Barring service. Once an offer of employment is made. A new check will be completed every three years. Please note :- we do not currently offer visa sponsorship. What’s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ‘Beliefs day’ once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit – interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.