Location
London Bank, Holborn

Hours
35 hours per week

Salary
£14.80 per hour

About the Role
We are looking for a proactive and detail-oriented Assistant Facilities Host to help manage facilities operations efficiently at Nationwide. In this role, you will work closely with the facilities team, serving as the public face of Nationwide, providing support to colleagues, contractors, and visitors at our London offices.

You will engage with individuals across all levels of the organisation, influencing behaviours to enhance the workplace experience for employees. This position is key in ensuring a welcoming, professional, and seamless environment for everyone entering the Nationwide office. Through exceptional customer service and workplace support, you will help create a space where guests and colleagues feel valued and well-supported.

As an Assistant Facilities Host, you’ll be the behind-the-scenes hero helping to keep Nationwide London offices running like clockwork. Whether it’s coordinating daily operations, ensuring health and safety standards are met with precision, or solving unexpected challenges, you’ll be right in the thick of it. Most importantly, you’ll champion the customer experience, making sure every interaction, every space, and every solution leaves people feeling supported and valued. You’ll bring energy, organisation, and a people-first mindset to everything you do, helping create environments that don’t just work well, but feel great too.

Key responsibilities include supporting the delivery and improvement of FM support services, recommending actions for service enhancements, and managing Nationwide’s Facilities operations to meet legal, statutory, and regulatory requirements for accessibility and disability. You will support FM governance, structures, and processes aligned with Nationwide’s overall governance requirements and manage performance to ensure customer satisfaction is a key measure of success through a combination of technical and behavioural competence.

Benefits
28 days holiday inclusive of bank holidays
Birthday additional holiday
3 days volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary career leave
Wedding/commitment day leave
Free meals on shift
Bespoke development training
Pension and life insurance
Discounts available from Perkbox app, including high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

Experience
Experience in facilities management or a related role is desirable but not essential. A proactive and detail-oriented approach is required to support and improve FM service delivery effectively.

About you
Excellent interpersonal skills with the ability to relate to and influence individuals at all levels, including members, employees, and suppliers.
Strong organisational skills with a people-first mindset.
Energetic, motivated, and committed to delivering exceptional customer service.
Ability to work collaboratively and champion a positive workplace culture.

Qualifications
Working towards a relevant business qualification (e.g. BIFM) is encouraged.
Recognised as an expert in Facilities Management or committed to developing expertise to drive continuous improvement.
Commitment to promoting a culture where PRIDE is paramount.