Location
East London

Hours
45 hours per week over 5 days

Salary
£35,000 - £38,500 per year + tronc + bonus

About the Role
In 2012, Thom & James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first actual pizzeria on Dean Street. If you think that sounds as ridiculously cool as we do, and you love pizza, then read on…

Nowadays we have over 20 award-winning pizzerias across the UK, our own Pizza Academy where we run training workshops every day, and we are proud to be a BCORP. We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle to make the best Neapolitan pizza every day.

At Pizza Pilgrims, we aspire to create an inclusive environment where everyone can be themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that respects a variety of voices, identities, backgrounds, experiences and perspectives; which creates proper happiness, just like our pizzas do! We work hard because we think pizza makes people happier.

As an Assistant General Manager you’ll be a specialist in creating lasting pizza memories and amazing pizzeria vibes, ensuring every guest leaves with a full belly and already planning their next visit. Your responsibilities will include health & safety, creating rotas, stock management, team meetings, training & coaching, food quality, customer feedback, and contributing ideas to introduce more people to dine with Pilgrims.

Whilst skills are important, representing our values is just as crucial as they shape our team culture. ‘Push Yourself’ because learning new skills and stepping out of your comfort zone helps us improve as a team. ‘Be Yourself’ means you can bring your own personality to work. Your hair colour is yours, not ours. We think tattoos are cool. We love hearing about your interests outside of work. ‘Respect Others’ because everyone is welcome at Pilgrims and we’re committed to creating an inclusive environment where people feel they belong. ‘Enjoy Yourself’ because hospitality is an industry we love, and we want every Pilgrim to create happiness for each other and have fun at work.

What’s in it for you?
Salary up to £38,500 per year plus tronc and bonus. Serious career development opportunities as we are opening 4 new pizzerias this year and next. On top of the standard 28 days holiday, you will get an extra day for every year you work with us (up to 5 years). After 5 years, you receive a paid 4-week sabbatical on top of your 33 days holiday.

Some of our favourite Pizza Perks include:
- 1 extra day holiday as “Happiness Day” to do something you love outside of work
- Team trips to Naples & beyond to meet suppliers and try new pizzerias
- A tasty bonus every time you refer a friend to join
- Free food & espresso every day with the whole menu available and deals with other restaurants
- A free after-work drink (soft drink, beer or gin)
- Two huge company-wide parties every year to celebrate Christmas and Ferragosto (we close all pizzerias for these)
- Free pizza when you visit any Pizza Pilgrims when you are not at work for you and up to 3 friends

If you’ve read this far, it might mean we’re a perfect match. Click apply and one of the team will reach out to you soon.

Experience
Previous experience in hospitality management or a similar role is desirable but not essential. A passion for pizza and hospitality is key.

About you
Enthusiastic and motivated with a strong commitment to delivering excellent customer service. You are a natural leader who enjoys coaching and developing a team. You embrace our values of pushing yourself, being yourself, respecting others, and enjoying yourself. You thrive in a fast-paced environment and are passionate about creating memorable guest experiences.

Qualifications
No formal qualifications are required, but relevant hospitality or management qualifications would be an advantage. A positive attitude and willingness to learn are essential.