JOB TITLE: Assistant Product Manager, Homes LOCATION(S): Flexible (London, Bristol, Gloucester, Halifax and Leeds) SALARY: From £45,954 (based on London salary) HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in an office site This is for a 12 month fixed term contract About this opportunity An exciting opportunity within the Existing Customer Team in Homes, which runs a mortgage book of nearly £300bn and ensures we meet the ongoing needs of 2.5m customers. This role will play a crucial part in ensuring that we are ready for the full roll out of the Consumer Duty regulation across all aspects of our mortgage portfolio, ensuring that our products and treatments remain appropriate now and in the future We work across multiple, market leading, brands including - Halifax, Lloyds and Birmingham Midshires, ensuring our existing mortgage customer treatments and outcomes meet the standards our customers expect, as well as meeting the requirements of regulations and internal policies. Some of the things you'll be doing Support on the execution and delivery of agreed customer management and treatment strategies, balancing the business, conduct and customer contexts Work in collaboration with Channel, Operations, Risk, Legal and our Platform teams to lead and coordinate a wide range of initiatives and project across Homes Build an understanding of customer behaviour and product performance whilst evaluating conduct and business risks Be customer centric in everything that you do About us Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here. What you'll need Problem solving - bringing a creative approach to potentially complex issues Analytic and Critical thinking - identifying improvements, and working with product managers crafting innovative approaches, interpreting data to identify trends and areas of concern Risk management - the ability to assess risk from all aspects, identifying mitigants and improvements to control framework Agility & Flexibility - ability to handle multiple tasks, supporting wider team as required Communication - excellent written and verbal presentation abilities; confident to present succinctly and discuss evidence-based conclusions and recommendations About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.