Location
London

Hours
Full Time

Salary
£37,259 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a full range of hospital and community services across south London and specialist care for patients from further afield. The Trust includes five major hospitals and community services, renowned for clinical excellence, research, and innovation. As part of King’s Health Partners, it is a leading academic health sciences centre with world-class clinical services and research facilities.

An exciting opportunity has arisen within the Royal Brompton and Harefield (RBH) Heart department for a dedicated and proactive Assistant Service Manager to support the Adult Congenital Heart Disease and Pulmonary Hypertension services. This role requires a strong leader who will act as the key liaison between administrative teams and clinical staff, ensuring excellent operational performance and fostering a positive, supportive culture.

The post holder will manage two busy services, requiring high levels of attention, prioritisation, and autonomous working. Responsibilities include supporting Clinical Leads and Service Managers in managing service sections, driving operating targets, budget controls, HR management, and ensuring effective processes to monitor performance. The role also involves problem solving daily management issues, managing data analysis for clinical teams, organising administrative staff, exercising delegated authority, and responding to patient concerns.

Guy’s and St Thomas’ is committed to providing high quality, safe, and efficient care with a motivated and engaged workforce. The Trust supports flexible working arrangements to promote a healthy work-life balance and values diversity and inclusion in its workforce.

Experience
- Significant experience in staff supervision and management including recruitment, retention, appraisal, and first line disciplinary processes
- Knowledge of budget management
- Experience delivering Administrative and Clerical Outpatient Services
- Proven ability to establish and maintain effective working relationships with clinicians and multidisciplinary teams
- Experience contributing to operational objectives

About you
- Strong leadership and influencing skills
- Highly motivated with the ability to work independently
- Ability to respond effectively to changing demands
- Excellent interpersonal, presentation, and written communication skills
- Commitment to fostering a positive and supportive team culture

Qualifications
- Educated to HNC/Equivalent Diploma level or equivalent experience
- GCSE Maths and English
- Track record of continuous professional and management development

Desirable
- Experience contributing to strategic objectives
- Experience delivering services across multiple sites