Location
Hybrid working based at any of UKHSA's Core HQs: Birmingham, Leeds, Liverpool, and London (Canary Wharf). Hybrid workers are expected to spend a minimum of 60% of their contractual hours (approximately 3 days a week pro rata) working at one of the core offices.

Hours
Full Time, standard Civil Service working hours with flexible and hybrid working options available to support work-life balance.

Salary
Executive Officer (EO) Grade:
£28,574 - £33,196 (National)
£30,441 - £35,576 (Outer London)
£32,624 - £37,737 (Inner London)
Pay increases are subject to relevant annual pay awards and terms.

About the Role
The Business Support Officer plays a vital role within the CMA Programmes & Transformation Division and the wider Directorate by providing comprehensive administrative, project, financial, and communication support. You will contribute to the delivery of major change programmes aligned with UKHSA’s strategic objectives, including health protection projects, technology and infrastructure programmes, and organisational change initiatives.

Key responsibilities include:
- Providing administrative support to teams such as PMO, Project Delivery, or Business Change Management.
- Acting as a central point of contact for business administration activities.
- Organising meetings and events, preparing agendas, and supporting minute-taking.
- Supporting project activities and responding to information requests using digital tools.
- Assisting with financial and resource management tasks including budget monitoring and procurement processes.
- Developing effective communication and working relationships with a wide range of internal and external stakeholders.
- Participating in internal working groups and contributing to continuous improvement of systems and procedures.
- Supporting team members by providing cover and assisting with workloads as required.

UKHSA is committed to creating an inclusive culture where diversity is celebrated and differences drive innovative solutions to protect public health and build health security capability.

Experience
- Recent significant administrative or secretarial experience including developing, implementing, and maintaining office systems.
- Experience handling sensitive information with discretion.
- Proven ability to organise meetings, prepare supporting paperwork including agendas, and take accurate notes and action points.
- Skilled at working under pressure, managing multiple tasks, and prioritising workload effectively.
- Advanced IT skills with proficiency in Microsoft Office applications including Word, Outlook, Excel, and PowerPoint.
- Experience using digital tools such as Microsoft Teams and JIRA is desirable.

About You
- Excellent communication skills, able to convey information clearly and concisely both orally and in writing.
- Ability to select appropriate communication channels tailored to the audience and consider value for money.
- Self-motivated and able to work independently without supervision, managing tight and changing deadlines.
- A positive, visible role model who can provide training, advice, and support within your area of responsibility.
- Committed to following relevant policies, procedures, and legislation to ensure compliance and quality of work.
- Willingness to travel regularly between UKHSA sites as required.

Qualifications
- No specific qualifications are mandated; however, candidates must demonstrate relevant experience and competencies.
- Successful candidates must pass a Basic Personnel Security Standard clearance prior to appointment.
- Commitment to ongoing personal and professional development, including participation in the Government Online Skills Training (GOST) programme and annual appraisal process.