Location
Hybrid working based at any of our Core HQs in Birmingham, Leeds, Liverpool or London (Canary Wharf). Hybrid workers are expected to spend a minimum of 60% of their contractual working hours (approximately 3 days a week pro rata) on-site. Our core HQ offices are modern, newly refurbished, with excellent city centre transport links and co-location with other government departments.

Hours
Full time, flexible working patterns available including part-time, job-share, and compressed hours. UKHSA promotes flexible working to support a long-lasting career.

Salary
Senior Executive Officer (SEO) £41,983 - £52,113 per year depending on location:
- National: £41,983 - £48,128
- Outer London: £44,148 - £50,121
- Inner London: £46,310 - £52,113
Pay increases are subject to annual pay awards and terms. Salary is based on office location.

About the Role
The UK Health Security Agency (UKHSA) protects public health by preventing, preparing for, and responding to infectious diseases and environmental hazards. As a User Researcher, you will work within a multidisciplinary squad across UKHSA to embed user-centred design (UCD) approaches and ensure design projects are grounded in a deep understanding of user needs.
You will carry out user research activities including planning, participant recruitment, moderating sessions, and analysing data to produce actionable insights. Your work will advocate for inclusive research practices, ensuring representation of diverse communities and equitable outcomes.
You will contribute to the UKHSA-wide UCD community of practice, sharing insights and supporting professional development. Your research will inform strategy, policy, and service design to improve public health outcomes and address health inequalities.
This role requires collaboration with teams across UKHSA, promoting quality, innovation, and creativity in design and research practices, while adhering to government and NHS standards.

Experience
- Using user-centred design methods and practices in complex organisations
- Designing and delivering inclusive user research with diverse user groups
- Applying qualitative research methodologies and selecting appropriate methods for different projects
- Analysing and synthesising research findings to create actionable, evidence-based insights
- Developing user research practices and understanding quality assurance standards
- Advocating for the value of research and navigating stakeholder landscapes
- Working effectively within multidisciplinary teams to deliver timely outcomes

About You
You are an inclusive and collaborative professional who takes pride in conducting research that represents a wide range of people and communities. You communicate insights clearly and confidently, act as the voice of users, and contribute actively to a community of practice. You are motivated to improve public health outcomes and address health inequalities through user-centred design.

Qualifications
There are no specific qualification requirements stated for this role. However, successful candidates must pass a basic Disclosure and Barring Service (DBS) check and meet the Basic Personnel Security Standard clearance before appointment.