Location
Hybrid working based at any of our core HQs in Birmingham, Leeds, Liverpool, London Canary Wharf. You will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, averaged over a month) working at one of UKHSA's core HQs. Our offices are modern, newly refurbished with excellent city centre transport links and co-location with other government departments such as the Department for Health and Social Care (DHSC).

Hours
Full time, standard Civil Service working hours. Flexible and hybrid working arrangements available to support work-life balance.

Salary
Civil Service Higher Executive Officer (HEO) pay scale: £33,422 - £45,353 per annum, pro-rata depending on office location. Salary offers typically start at the minimum of the pay scale unless exceptional circumstances apply. Pay increases are subject to annual pay awards.

About the Role
As a Project Support Officer at UK Health Security Agency, you will work closely with operational teams to design and implement changes, supporting the adoption of new processes to ensure they are embedded and sustained. You will implement and maintain systems for effective planning and scheduling, prepare status reports and performance data, and research new information to support project delivery. Your role includes managing and monitoring compliance with UKHSA guidelines and legislation, including Health & Safety, Equality & Diversity, and Security.
Additional responsibilities include supporting workforce planning, building and maintaining strong professional relationships with internal and external stakeholders, drafting and signing off correspondence, and acting as a point of contact for information requests. You will manage procurement of goods and services, monitor project spend, compile budgets, and support business case development.
You will maintain the risk and issues log, working with risk managers to resolve or escalate issues as appropriate. Using data analytics and digital tools, you will present project information in line with data standards. You will also support incident response work, reprioritising quickly and efficiently, and be an active member of the UKHSA Project Delivery Profession Community.
This role requires flexibility as duties may evolve with organisational needs. Successful candidates must pass a Basic Personnel Security Standard (BPSS) clearance prior to appointment.

Experience
- Recent experience working in a fast-paced operational or service environment with the ability to adapt to changing priorities.
- Knowledge of planning, scheduling, resource management, risk and issue management, change control, governance, and project delivery methodologies.
- Experience promoting best practice and lessons learned to support continuous improvement.
- Strong capability in using Microsoft Office applications including Excel, Word, and PowerPoint.
- Ability to use digital tools and data analytics to support effective decision making in projects.
- Strong interpersonal skills and ability to develop effective relationships with a wide range of stakeholders.
- Experience working under pressure and managing multiple tasks with keen attention to detail.

About You
- Excellent written and verbal communication skills with the ability to challenge effectively to ensure accurate information is presented at the right time.
- Works well under pressure and adapts quickly to changing priorities.
- Demonstrates professionalism and commitment to continuous improvement.

Desirable Criteria
- Contact centre experience.
- Ability to work at pace in pressured operating environments.
- Incident response experience.

Qualifications
No specific qualifications are mandated; however, relevant experience and skills as outlined above are essential.

Security Clearance
Successful candidates must pass a Basic Personnel Security Standard (BPSS) check before appointment.