Location
Scientific Campus, Colindale, London (Hybrid working model with a minimum of 60% on-site attendance)

Hours
Full Time (hours not explicitly stated)

Salary
£46,310 - £52,113 per year

About the Role
The UK Health Security Agency (UKHSA) is dedicated to preventing, preparing for, and responding to infectious diseases and environmental hazards to protect public health and save lives. As Operations Team Manager, you will oversee the operational functions of the UK NEQAS for Microbiology Operations team, working closely with the Laboratory Manager to deliver business and administrative objectives. You will strategise and develop operational functions, reporting to senior staff to implement new requirements. The role involves collaboration with colleagues across UKHSA, other UK NEQAS Centres, distributors, and participants, representing UK NEQAS for Microbiology as required.

Your responsibilities will include monitoring team deliverables, ensuring customer service and logistics comply with quality policies, contributing to key performance indicators, preparing operational documentation, and driving continuous improvement through new software and lean processes. You will lead harmonisation of operational delivery across EQA Services, contribute to business planning, represent the Operations unit at senior management meetings, manage workforce planning, maintain the Operations team risk register, organise meetings with distributors, analyse operational data for management review, oversee tender processes, and deputise for the Laboratory Manager when necessary.

This role supports UKHSA’s mission by ensuring efficient and high-quality operational delivery within the microbiology external quality assessment service.

Experience
- Degree in business, operations, or logistics related field OR equivalent experience in business/operational management, logistics, or administration
- Comprehensive understanding and experience in delivering services to time, quality, and budget
- Experience managing and motivating teams, including reviewing individual performance
- Experience managing projects and reporting risks
- Experience working with external stakeholders and internal customers, agreeing targets and reporting
- Evidence of compliance with organisational policies and procedures for procurement of high-value goods and services
- Ability to analyse and interpret information, anticipate and evaluate issues, and recommend appropriate actions

About You
- Strong leadership and communication skills
- Proactive and able to identify and implement improvements
- Comfortable representing the Operations unit at senior management level
- Able to work collaboratively across multiple teams and organisations
- Motivated to support an inclusive and diverse workplace culture

Qualifications
- Business/operations/logistics-related degree or equivalent experience as stated above
- Knowledge of business management tools (e.g. SWOT, PESTLE) and project management principles is desirable but not essential