Location
London, Sloane Street

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
At Burberry, creativity opens spaces and drives our purpose to unlock imagination, push boundaries, and open new possibilities for our people, customers, and communities. We are hiring a Client Advisor to join our Sloane Street boutique, where client relationships are central to commercial success. This role focuses on building and nurturing a loyal client portfolio through exceptional clienteling, strategic outreach, and highly personalised service.
In a boutique environment with a targeted client base, success is achieved by proactively creating opportunities to engage, inspire, and reconnect with clients rather than relying on footfall. As a brand ambassador, you will combine styling expertise, commercial awareness, and creativity to deliver memorable luxury experiences that strengthen long-term client relationships and drive business growth.
Key responsibilities include building and maintaining a high-value client portfolio through consistent outreach and personalised follow-up, using CRM tools and client insights to anticipate client needs, delivering tailored styling and selling experiences, generating business through appointments, virtual consultations, events, and networking, and collaborating with the wider store team to achieve commercial goals while upholding exceptional service and brand standards.

Experience
Proven ability to develop long-term client relationships within a luxury retail environment. Confidence using CRM tools and client data to drive engagement, retention, and sales performance.

About you
Strong commercial awareness with a proactive approach to identifying and creating business opportunities. Excellent communication and interpersonal skills, with the ability to build trust and credibility with a diverse client base. Passion for luxury fashion, styling, and delivering highly personalised client experiences. Self-motivated, organised, and comfortable working in an environment where success is driven by proactive client development rather than relying on store traffic.

Qualifications
Not explicitly stated, but a passion for luxury fashion and client service excellence is essential.