Location
London Borough of Hounslow, primarily based at Bedfont Community Hub and Library with flexibility to work across any of the 11 community hubs and libraries within the borough.

Hours
18 hours per week on a fixed term contract for 18 months.
Week 1 - Monday 1.15pm - 8pm, Tuesday 9.30am - 5.30pm
Week 2 - Monday 1.15pm - 8pm, Tuesday 9.30am - 5.30pm, Saturday 9am - 5.30pm
Sunday 11am - 4pm at Hounslow Library by rota every 10 weeks.

Salary
£29,856 per annum (pro rata)

About the Role
This is an exciting opportunity to join the Community Hub and Library team in the London Borough of Hounslow as a Community and Library Assistant. You will play a pivotal role in providing access to community hub and library services, community engagement, events and activities, and access to council and partner services.

You will deliver the best visitor experience and act as the first point of contact for the Community Hub and Library. The role requires strong skills in customer service, communication, organisation, children and adult activities, ICT, and cash handling.

The Community Hubs and Libraries offer residents access to information, resources, support, books, activities for children and adults, computers, photocopying, free wi-fi, study spaces, room hire and more. They provide spaces for residents to study and learn, build social connections, and access advice, guidance, and council services.

With over 230,000 items available and approximately 345,000 annual visits, the service is also part of The Libraries Consortium, giving members access to more than 3 million items.

The interview process includes answering five questions, reading a book from the baby or picture book collection, and a strict ordering test. Candidates will have 10 minutes at the start of the interview to choose a book and preview the questions.

Experience
Experience in customer service, community engagement, or library services is desirable but not explicitly stated. Ability to handle challenging situations calmly and professionally is essential.

About you
- Deliver excellent visitor experience in person, by phone, and email.
- Provide advice, guidance, and assistance on community hub and library services, resources, materials, computers, applications, council services, and other library facilities.
- Proficient in ICT software and hardware, including Microsoft Office, databases, and internet search.
- Show initiative and a can-do attitude with the ability to work unsupervised.
- Prepare and deliver engaging activities for children and adults such as book clubs, crafts, and storytime sessions.
- Promote the community hub and library service positively and maintain tidy, well-presented facilities.
- Accurately carry out cash handling and banking duties.

Qualifications
English GCSE grade A-C or equivalent, or able to demonstrate an equivalent level of attainment through qualification or relevant experience.

Essential for the Role
Enhanced DBS check.