Location
Romford

Hours
Full Time (hours not specified)

Salary
£35,520 – £38,739 per annum (Grade 5)

About the Role
The Community Resilience Welfare Officer provides practical, preventative and person-centred welfare support to families and residents in Havering. This role helps residents access key services required to establish independent lives, including housing advice, benefits, education, health services, English language support and wider community integration. The post holder will work closely with internal Council services, voluntary sector partners, sponsors, landlords and community organisations to prevent homelessness, support safe accommodation arrangements and promote successful resettlement outcomes. This is a fixed term contract to the end of June 2028.

Role Overview
As a proactive, compassionate and organised officer, you will provide practical support to families and residents, ensuring they receive the assistance needed to thrive. You will balance immediate welfare needs with longer-term resettlement outcomes, contributing to service improvement and upholding the Council’s standards for fairness, safeguarding, equality and resident-focused support.

Experience
Relevant experience in customer-focused and community support roles is desirable. Experience supporting vulnerable residents, managing caseloads, working with partner agencies, and using IT systems to record and monitor activity is advantageous.

About You
You will be proactive, compassionate and reliable, able to provide clear advice, practical support and effective follow-up for newly settled residents and sponsors. Confidence in front-facing service delivery, the ability to build trust with people from diverse backgrounds, and strong communication and organisational skills are essential. You must be able to manage competing priorities, maintain accurate records, use case management and Microsoft systems effectively, and work independently while contributing positively to a wider team. Resilience, sound judgement, cultural awareness, confidentiality, problem-solving ability and a commitment to delivering high-quality customer service are key attributes.

Qualifications
Numeracy and literacy are required. Formal qualifications are not specified but relevant experience and skills in community support and welfare are important.