Location
Kings Hall Mews, London with hybrid working - 20% to 40% of contractual hours to be worked from reporting office/working location.

Hours
Full Time - 35 hours per week

Salary
£32,881 to £36,069 per annum dependant on experience, plus essential car user allowance of £1,300*

About the Role
Join the No Access Team at London and Quadrant Housing Trust (L&Q) as a Compliance Engagement Officer. You will play a key role in providing an efficient, effective, and responsive housing enforcement service. The primary responsibility is to ensure access is obtained to all properties through appropriate methods in line with best practice and housing and health and safety legislation. You will manage cases using dialogue, persuasion, negotiation, problem solving, and encouragement. The role involves conducting access visits to properties, including executing access warrants or injunctions when necessary.

You will be responsible for managing no access properties from the point they are referred by contractors until access is gained to complete compliance checks. This includes liaising with contractors and internal stakeholders, arranging combined visits, and assisting in producing publicity and information materials for customers. You will carry out personal observations, collect photographic, audio, or video evidence, incorporate this into reports and witness statements, and attend court as required.

L&Q offers excellent benefits including a pension plan with up to 6% double contribution, 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more.

Early applications are encouraged as the recruitment process may close earlier than the stated closing date.

Experience
Experience within social housing or a regulatory environment is essential. You should be conversant with all current and proposed relevant compliance legislation and best practice.

About you
You will have a strong sense of customer service and the ability to manage cases effectively through negotiation and problem solving. The role requires confidence in attending properties and court when necessary, as well as excellent communication skills to liaise with contractors, internal teams, and customers.

Qualifications
Specific qualifications are not stated; however, knowledge of housing and health and safety legislation and compliance best practice is required.